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hijacked acc help

Quick find code: 408-409-420-66090666

Comp349

Comp349

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
how can i cancel membership on an account that was hijacked and i cant log into cancel membership, rather not have to change out my whole debit card for a new one and so onn

19-Mar-2019 22:14:44

Malua
May Member 2006

Malua

Posts: 30,478Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Comp349


Membership can be cancelled without access to the account.
Go to the Cancel Subscription support page and follow the appropriate instructions.

Also, if the account is hijacked, you should take steps to secure your device, force the hijacker out and then re-secure your account.
Instructions: Hijacked account
Jagex will also investigate the hijack when you submit a recovery and take action against the main account of the hijacker.

p.s. re your card.
A hijacker cannot use the card offsite as the full card number/expiry is not visible.
They might be able to use it to buy Bonds on your account if you left the "remember my card details for next time" box ticked.
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19-Mar-2019 22:24:51 - Last edited on 19-Mar-2019 22:26:55 by Malua

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