Forums

Email Help [Info]Thread is lockedThread is sticky

Quick find code: 408-409-968-66033700

Malua
May Member 2006

Malua

Posts: 30,460Sapphire Posts by user Forum Profile RuneMetrics Profile
It is important to have an email you can access linked to your Runescape account.

If you have lost access to the linked (or registered email) it is a good idea to try to get it either recovered or reset as soon as you can.

Recovering an email

Try, firstly to recover the email from your provider.
The Your email is old/inaccessible support page can help.

But I forgot my email
:(
The 'Email & Communications Preferences' tab in account settings will show you a hint of the current registered email for your account.

The hint didn't help, I still don't know my email/a hijacker changed it
:(
If you don't recognize the email hint, you will need to do a recovery of your Runescape account.
This involves filling out a form and proving that you created your account.
Start on the Changing your registered email support page and follow the instructions under "Don't have access to the registered email?"

I stopped using that old email years ago and can't recover it anymore
:|
You will need to do an account recovery as detailed above.

I tried account recovery but it didn't work. I still need my email reset!
:@
Keep trying.
Click on the link in the 'deny' email to find out the reasons as that is the information that needs to be improved on your next attempt.
Have a read of the Denied password resets support page for a list of the kind of information Jagex is looking for you to provide.
Create a thread here in the Account Help forum as the players that answer questions in here have lots of tips to help you source information.
Forum Community Helper -
Information about the Community Helper Team

08-Aug-2018 13:50:46 - Last edited on 08-Aug-2018 14:22:16 by Malua

Malua
May Member 2006

Malua

Posts: 30,460Sapphire Posts by user Forum Profile RuneMetrics Profile
Login Email

If you have forgotten the login email for your account, use the tools on the Forgotten login support page to help you retrieve it.

Login Email vs. Registered Email

The login email is not the registered email.
In fact they don't have to be the same!
The Login Email and Registered Email support page has an explanation of the difference.
Forum Community Helper -
Information about the Community Helper Team

08-Aug-2018 14:52:15 - Last edited on 08-Aug-2018 14:54:12 by Malua

Quick find code: 408-409-968-66033700Back to Top