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Malformed Login Packet

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rebrandddd
Feb Gold Premier Club Member 2015

rebrandddd

Posts: 199Iron Posts by user Forum Profile RuneMetrics Profile
Hello, so i've seen a lot of my friends say they have had this message pop up after being logged out to the lobby/completely logged out and then trying to log back in, I had never had the issue until just now. I'm at PoF mucking some manure, I got completely logged out after like a 2 minute lagspike. I logged back in right away and got the message "Malformed Login Packet". Any idea why this happens? Any idea how I can prevent it from happening?
This is on Desktop RS3 btw, not mobile.

05-Oct-2018 03:33:13

Absuseless
Mar Gold Premier Club Member 2003

Absuseless

Posts: 432Silver Posts by user Forum Profile RuneMetrics Profile
I have the same problem found this on another post:

UPDATE: after some extensive tinkering with everything, it seems the problem lies within updating google chrome on windows 10. After updating, Runescape will still try and use the old, non existent version of chrome- regardless of reinstalling. To fix this, go onto your settings, and set either Microsoft edge or reset google chrome as your default browser. Note: doing this on the actual browser didn't seem to solve the problem, and required going through the settings (after half an hour tinkering with other possible fixes)


Switched to edge so lets see.... thanks to whoever posted it

05-Oct-2018 20:45:04

rebrandddd
Feb Gold Premier Club Member 2015

rebrandddd

Posts: 199Iron Posts by user Forum Profile RuneMetrics Profile
bvbe said:
I remember someone recently having this same issue.

Couldn't find any real info on it though.

I would suggest sending this into Jagex for further in-depth solutions.

Fill out a Technical Support Ticket

tried doing this, they completely ignored what i said and told me it was my graphics drivers lmao. what a waste of time hoping they'd actually read what i said and try helping. thank you though! i appreciate it

05-Oct-2018 20:48:56

rebrandddd
Feb Gold Premier Club Member 2015

rebrandddd

Posts: 199Iron Posts by user Forum Profile RuneMetrics Profile
Absuseless said:
I have the same problem found this on another post:

UPDATE: after some extensive tinkering with everything, it seems the problem lies within updating google chrome on windows 10. After updating, Runescape will still try and use the old, non existent version of chrome- regardless of reinstalling. To fix this, go onto your settings, and set either Microsoft edge or reset google chrome as your default browser. Note: doing this on the actual browser didn't seem to solve the problem, and required going through the settings (after half an hour tinkering with other possible fixes)


Switched to edge so lets see.... thanks to whoever posted it

i just reset google chrome to default, however i'm not using windows 10 on this PC that had the issue. So i'm hoping it still fixes it, i've only had the issues once but my friends have said they've encountered it a few times so far. My ticket to jagex resulted in them saying my pc doesn't have the required specs for rs (it 100% does and this laptop actually runs it beautifully aside from this new issue from monday's update i assume) and completely ignored that I was asking about a malformed login packet rather than how to fix a graphics issue lol

05-Oct-2018 20:53:12

bvbe
Oct Member 2019

bvbe

Posts: 583Steel Posts by user Forum Profile RuneMetrics Profile
Dark Yinyang said:
I've encountered this problem multiple times today, and a couple times more the past three weeks. :@


Have you tried any of the suggestions or even reaching out to Jagex?
-
E s t a
;)
PM is always open - feel free to message me.

07-Oct-2018 08:04:36

Leptu X
Jan Member 2017

Leptu X

Posts: 71Iron Posts by user Forum Profile RuneMetrics Profile
I know this is an old post, but it's apparently still relevant.

Absuseless said:
I have the same problem found this on another post:

UPDATE: after some extensive tinkering with everything, it seems the problem lies within updating google chrome on windows 10. After updating, Runescape will still try and use the old, non existent version of chrome- regardless of reinstalling. To fix this, go onto your settings, and set either Microsoft edge or reset google chrome as your default browser. Note: doing this on the actual browser didn't seem to solve the problem, and required going through the settings (after half an hour tinkering with other possible fixes)


Switched to edge so lets see.... thanks to whoever posted it


This worked for me. I also suggest downloading the newest version of the installer and running it. When it asks to clear out the cache click "yes" and then it'll effectively "reset" everything. if it doesn't ask you to clear out the cache that means it's clear already. The steps I took were:

1. set Edge as the default browser
2. reinstall runescape
3. open runescape and try it out (it was still broken at this point for me)
4. close runescape entirely
5. reinstall runescape (make sure to clear out the cache)
6. set chrome as default browser
7. do step 3 again.

You will need to make sure that Chrome is up to date and you may want to open and close runescape between steps 5 and 6. Totally unistalling runescape and reinstalling it will also be another option if the above steps don't work; make sure you have the latest version of the installer!

16-Jan-2019 18:21:31 - Last edited on 16-Jan-2019 18:22:31 by Leptu X

Rickard
Jan Gold Premier Club Member 2017

Rickard

Posts: 17Bronze Posts by user Forum Profile RuneMetrics Profile
i have the same problem, i have also tried to reach out to jagex without any answer, i have tried the suggestions above and lowering game graphics, more then twice. doesn't work either.
with so many players having this problem i really think jagex should look into this better.:@
Mistakes from The past reminds me of how i should act in The future :D

05-Feb-2019 07:31:04 - Last edited on 05-Feb-2019 07:32:27 by Rickard

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