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Liquidar

Liquidar

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Well, where do I start. This account was hacked recently and 2 days ago I managed to get it recovered. I didn't think the support team would get it sorted as fast as they did but low and behold I long onto my email this morning and I have a password reset request being accepted email so as any normal person and change my email and here I am now BUT, there is a big BUT.

how on earth is it that my account get's hacked I recover it and the email is still that of the dude that hacked me not only that I get 2 password reset requests and 4AM GMT time this morning, I assume from the guy that hacked me.

Since I cannot open or at least find a way to open a support ticket for something that in my opinion shouldn't be possible, I'm here in this section of the forum asking for help.

Please can someone help me, it may be perhaps I'm being plain stupid hand in that case I apologise but I just want to have my account back and play the game.

09-Jun-2019 15:35:53

Vlumondoxa
Mar Member 2019

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hello,

Did you click on any links in any email, for example where an email change has been done with a cancel button? That way you can be hacked because of a phising link/website, see here.

Since you have your account back(?) you'll need to secure it, have a look at the securing your account page. Having a secure computer is also important.

If your account still is hacked, have a look here too.

Please let me know how it goes and if you've any questions, best of luck!
I don't have a signature, but wanted to have some content here.

09-Jun-2019 16:13:14 - Last edited on 09-Jun-2019 16:13:55 by Vlumondoxa

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,822Adamant Posts by user Forum Profile RuneMetrics Profile
your email is not secure

If your email is being changed you need to put 2f on your email and change your
email password AFTER you make sure your computer is virus free.

Then do another Recovery. This will change your email, password and disable
an authenticator if the hijacker put on on it.

But I can gaurantee you that either your email is insecure or the person who
got your account recovered it themselves and that means they had the very
first password, internet service provider and other creation details. This
is unlikely.
The richest person is not who has the most. It is who Needs the least.

09-Jun-2019 16:14:41

Malua
May Member 2006

Malua

Posts: 31,866Sapphire Posts by user Forum Profile RuneMetrics Profile
Liquidar said:
how on earth is it that my account get's hacked I recover it and the email is still that of the dude that hacked me not only that I get 2 password reset requests and 4AM GMT time this morning, I assume from the guy that hacked me.
Be careful - if you are still getting email changed emails and password change emails, they may be fake, phishing emails.

Don't click on any 'Cancel' links in those emails.
Have a read of the 'Is this a Jagex email [Info]' thread Vlumondoxa linked for you.

I recommend you set a brand new email to be the new registered email for your account so that if you continue to receive phishing emails to the previous email, it will be obvious they are not genuine.
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