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Jyreeil
Aug Gold Premier Club Member 2010

Jyreeil

Posts: 239Silver Posts by user Forum Profile RuneMetrics Profile
Ok, so I'll try to make this short... I just got a new phone and have 4 accounts to switch for authenticator... Problem is I forgot at least half of their passwords and emails associated and through all this mess I was only able to switch one of them to my new phone before it said I was locked out of disabling authenticator. My issue is that I don't really want to wait days to be able to finish up cause I'm sending my old phone in asap to get a discount on the new one.

Please help someone!

08-Mar-2019 03:04:42

Malua
May Member 2006

Malua

Posts: 30,768Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Jyreeil


The temporary lockout only lasts for one hour.
If you have access to a laptop or desktop, you can set up Authenticator on that or on a USB stick rather than straight on to the new phone.

So, you know the logins of these accounts but cannot remember the passwords or registered emails?
Or, have you forgotten the logins and just know the in-game display names?

If you remember the account logins but don't remember the passwords:
Load up the game login page, enter the login then click on the 'forgotten password' link.
If you recognise the hinted email you will be able to get the password emailed.
If you don't recognise the hinted email, you will have to do a 'recovery' on your account.

If you have forgotten the logins and only know the in-game display names, you will need to start on the Forgotten login support page.
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08-Mar-2019 03:44:02 - Last edited on 08-Mar-2019 03:48:58 by Malua

Jyreeil
Aug Gold Premier Club Member 2010

Jyreeil

Posts: 239Silver Posts by user Forum Profile RuneMetrics Profile
Ok thanks so much for the reply. I was probably just a little bit impatient, but thought it might take days to get unlocked. Anyways, the password or username recovery are not a problem for me, but I was just worried I would have to wait till tomorrow to switch over my double auth for the other accounts. Discord was one of the ones on the same double auth app as my 3 rs accounts, so I just have two more that I'll do after this post. I think maybe party of the reason it got locked though was because I didn't even read the response message at first and didn't realize I was supposed to check the e-mail address asociated with the account to push it through. You know I like getting a new phone cause you know it's always nicer than the old one, but man trying to switch all the double auths over is a headache and a half, cause even though I've got only like 7 that I can easily see on my old phone there's probably others that just send a text to the phone, and even above all that I'll probably miss some that I may have forgotten about. But yeah your reply was quicker than I expected so kudos to you.

08-Mar-2019 04:24:29

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