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Can't log into OS when member

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Rysshaxan
Dec Member 2018

Rysshaxan

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
I wanted to try out OSRS, but when I log into a members world (I do have an active subscription), a message says my account does not have an active subscription. I can log into RS3 perfectly fine

03-Mar-2019 15:47:31

Pippyspot
Feb Gold Premier Club Member 2007

Pippyspot

Posts: 75,559Emerald Posts by user Forum Profile RuneMetrics Profile
Howdy
Rysshaxan
^_^

Try closing the OSRS client and reloading it completely, then attempting to log into a members only world - Sometimes it bugs and a reload is needed :)

If it still doesn't work after that, post back :)
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03-Mar-2019 16:14:39

Malua
May Member 2006

Malua

Posts: 30,490Sapphire Posts by user Forum Profile RuneMetrics Profile
Are you using the exact same login as you do for your members account?
Compare the display name. Is the display name of your members account exactly the same as the display name of your account that logs into OSRS?

The only reason I can think why this might happen is if you are trying to access a different account (which isn't a member).
This might happen if you are using mobile to access OSRS. You might be using a Game Centre account which won't be the same as your login/pw RS3 account.
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04-Mar-2019 21:06:08

Malua
May Member 2006

Malua

Posts: 30,490Sapphire Posts by user Forum Profile RuneMetrics Profile
And, if you log into a F2p world in OSRS, you see exactly the same display name as usual?
Also, you are using a pc to access OSRS and not a mobile?

I apologise for the persistence of these questions but, in order to flag the account I need to confirm a couple of things first.
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04-Mar-2019 21:53:35 - Last edited on 04-Mar-2019 21:57:59 by Malua

Malua
May Member 2006

Malua

Posts: 30,490Sapphire Posts by user Forum Profile RuneMetrics Profile
The same login/pw will get you access to both RS3 and OSRS and, while your character will be different in each game, the visible display name should be exactly the same.

If you had to pick a new display name to access OSRS, then you accessed a different (possibly brand new) account.

I recommend you use the Forgotten login support page.
Two different display names means two different accounts and the tools on the forgotten login page will help you identify the logins you have used.
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04-Mar-2019 22:04:21

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