What Happened to my Membership

Quick find code: 408-409-84-66088278

Feb Member 2019


Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Maybe I'm missing something completely here; But can someone fill in the blanks for me here?

I'm eastern time zone, to set the record.

Last night at 23:00 Eastern on March 6,2019, I had 2 days of membership remaining on my account, as communicated by the little notification when you log in.
This morning at 07:00 Eastern on March 7,2019. I try to log in and it says "you must have a membership to log into this world"

Now I don't know when the change over would be for calculating "days remaining" but how can I lose 2 days of game time in an 8 hour time period?

Anyone have anything similar happen? what am I missing here?

Shout-out to anyone who can reply with any information

07-Mar-2019 23:11:54

May Member 2006


Posts: 30,797Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there

Firstly, check the confirmation of payment you received at the time you made your last payment.
You will have received both an email and a message in the 'Messages' tab of your account.

This message records the date the payment was made, whether it was a Bond redemption or an ordinary payment and you should be able to work out when your membership was due to expire.
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07-Mar-2019 23:30:36

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