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Vlumondoxa

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hello,

Sorry to hear about your lose, sadly you are not able to get your items back. See the Lost Item Policy.

You had a bank pin, which is good but did you have 2FA enabled? Did you visit any sketcy link in for example a email or Twitch stream?

You might want to have an look at the securing your account article.

If you've any questions, lets us know. Best of luck!
I don't have a signature, but wanted to have some content here.

24-Jun-2019 07:19:12

Vlumondoxa

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Riri383 said:
I looked over the lost item policy and I believe this has been a technical issue as the Phishers did NOT have my bank pin and hence my stuff should have been protected. Also it states they are able to see how items have been lost up to 48 hours after. If my account could just be rolled back to what it was 48 hours ago this would completely solve this problem.

No, this isn't a technical issue. See also the response of Malua.

Jagex will not set your account back 48 hours, the stuff is gone.
I don't have a signature, but wanted to have some content here.

24-Jun-2019 07:42:12

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