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My account keep gettin hacked

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CrzyRusssian
May Member 2019

CrzyRusssian

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
a old friend of my knows my old password and email of the account. now he always recovers my account and i have to recover it back....

is there a way to stop him doin this? pls help me with this!
Hello , this is the real owner of this account. how can i come in contact with a jmod to prevent this guy who is keep phishing my account. i created this account. and i dont know how he can get through the appeal requests but i would like to speak with a jmod to prevent this account phishing from h

17-Jun-2019 09:07:29

Malua
May Member 2006

Malua

Posts: 31,855Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
CrzyRusssian


It takes more than the knowledge of one password and an email to 'recover' an account.

Start by fully securing your email and Runescape account by following these instructions:
Securing your account

You must follow ALL the instructions on that page - don't skip any.
Set a brand new password that has never been used before.
Set a brand new email to be the new registered email for the account.

If your friend continues to access the account after you follow all the instructions and secure the account thoroughly, only then could you say you have a real problem.
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17-Jun-2019 09:33:35

Vlumondoxa
Mar Member 2019

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hello,

Does your "old friend" have access to your email account? It's important to keep your email secure.

Securing your account is also important.

But if your friends knows a lot of information about the account, it will be pretty hard to make it secure for you only.

Best of luck!
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17-Jun-2019 09:35:07

CrzyRusssian
May Member 2019

CrzyRusssian

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said:
Hi there
CrzyRusssian


It takes more than the knowledge of one password and an email to 'recover' an account.

Start by fully securing your email and Runescape account by following these instructions:
Securing your account

You must follow ALL the instructions on that page - don't skip any.
Set a brand new password that has never been used before.
Set a brand new email to be the new registered email for the account.

If your friend continues to access the account after you follow all the instructions and secure the account thoroughly, only then could you say you have a real problem.


yea i did everything to secure it, but tyea he knows alot... i played all my time with him and he helped me out with questions i have etc... i changed everting even email adress hope it works out!
Hello , this is the real owner of this account. how can i come in contact with a jmod to prevent this guy who is keep phishing my account. i created this account. and i dont know how he can get through the appeal requests but i would like to speak with a jmod to prevent this account phishing from h

17-Jun-2019 10:01:19

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,822Adamant Posts by user Forum Profile RuneMetrics Profile
I know this is hard but I would make a new account and start over.

It is really the only way to keep your info safe and an account safe.

I would put all my items and everything I could on my new account
before he gets on the old again.

I know it would be hard to start over but it seems like your having
to do that often anyway with him recovering your account often.
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17-Jun-2019 19:42:31

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