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Wrongful ban please help

Quick find code: 408-409-969-66108072

Vlumondoxa

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hi,

From the sounds of it your account has been compromised. Please note that these forums are ran by other players and should not be used as a method to get in contact with Jagex.

Seeing as you still have access to the account the first step would be to change the password and e-mail address of the account.

As you have already filed a Ban Appeal there is nothing we can do for you at this moment other then give you some directions on how you can improve account security to prevent this from happening in the future. Below I have linked some articles to help you improve your account security.

Information about account security

- Securing my RuneScape account
- Changing my RuneScape account password
- Keeping my RuneScape account safe.
- Setting up 2-step authentication for RuneScape

If you require more assistance please let us know but for now best of luck on the ban appeal.
I don't have a signature, but wanted to have some content here.

28-Jun-2019 20:34:04

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