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Mod Meadows

Mod Meadows

Jagex Moderator Forum Profile Posts by user
Hey Team,

I know that a few of you have had some questions regarding RuneFest 2019, so we've got some answers for you in a handy little FAQ. Check it out below:

RuneFest 2019 FAQ


Is there parking?


One of the big benefits of Farnborough is that you can drive right there! There are 3,500 parking spaces which are free to players over the Friday & Saturday of RuneFest 2019

Hotel Questions:


Are there hotels nearby?


There are around 2,500 hotel rooms within 15 minutes of the venue. Some of the best options are:

• Village Hotel, Farnborough
• The Falcon Hotel, Farnborough
• Travelodge Farnborough Central, Farnborough
• SACO Aparthotel, Farnborough
• SA Today Apartments, Farnborough
• Holiday Inn, Farnborough
• Lakeside Continental Hotel, Frimley
• Lakeside International Hotel, Frimley
• Travelodge Fleet, Fleet
• Premier Inn Fleet, Fleet
• Potters International Hotel, Aldershot
• Travelodge Aldershot, Aldershot

General Questions:


Are there ID or minimum age requirements to enter the event?


Yes - we require all attendees to have valid photo ID which matches the information on their ticket. Valid ID includes passports, driving licenses, military ID, identity cards, age verification cards with a valid hologram.

Event attendees must be aged 16 or over, or otherwise be accompanied by a parent or guardian over the age of 18.

What can I bring into the event?


The only things you need to bring are yourself, your ticket, valid ID, and any spending money! You're also welcome to bring your cosplay outfits and props (but please make sure they are safe!).

We do not permit the following into the event (and they may be confiscated by event security/police):

• Alcohol, drugs, or any kind of illegal substance
• Pyrotechnics, explosives etc
• Weapons or objects which may cause damage to the venue or other attendees
• Personal food and drink (without prior agreement from event security, usually permitted for people with severe allergies etc)

Can I use Runescape bonds to purchase my Runefest ticket?


Unfortunately not - there were a number of issues surrounding this service which has meant we are not able to offer this option anymore. Instead tickets will be purchasable through Eventbrite using credit/debit cards.

What's the refund policy?


Unfortunately, we are not able to refund tickets for any reason. Please be sure you can attend before making your purchase!
Do I have to bring my printed ticket to the event?

You can bring your ticket as a print out, on the EventBrite app, or on your phone as an image/PDF. Provided the QR code and your registrant details are legible then you can attend!

Can I update my registration information?


Yes! If you'd like update any details on your ticket, please just log into your EventBrite account and change the details.

Is it ok if the name on my ticket or registration doesn't match the person who attends?


No, all information on your ticket must match the attendee, and their valid photo ID.

Can I get a personal assistant/carer ticket for the event?


Yes - If you are unable to attend the event without support from a personal assistant, we will provide a personal assistant ticket at no additional cost. To request this ticket you'll need to contact us by email at support@runefest.com with the relevant details. Please bear in mind we will request supporting documentation.

Personal assistant tickets will be provided on the expectation that they will be willing and able to assist the paid ticket holder throughout the event, including during an emergency or evacuation of the building.

Photography & Filming


Photography and filming will take place in during this event.

The photographs and films will be used by Jagex for the purpose of promoting it's activities - these may be published on Jagex's websites and social channels as well as being circulated to the press and other media organisations for publication, transmission or broadcast.
If you do not wish to appear in the photographs or films, please notify a member of the Events team.

I hope these help, and thank you all for your co-operation.

See you at RuneFest soon!

Mod Meadows.
@JagexMeadows
~RuneScape Community Management.
~ Mod Meadows ~ Forum Curator ~ Tweet Me @JagexMeadows ~

30-May-2019 15:48:27 - Last edited on 31-May-2019 16:21:13 by Mod Niku

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