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Clan Help v2Thread is sticky

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Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
Welcome to the Clan Help thread!


If you’re looking for advice in regards to leading a clan or seeking help with anything clan related, you’ve come to the right place!

Please check out the FAQ and Clan Tips sections to see if we’ve already addressed your question. If you have a question about something that isn’t listed, or if you’d like something clarified, you’re more than welcome to make a post on this thread, and an experienced clan leader will come by to answer you.

Clan Tips is a compilation of advice on how to create and run a clan.
The FAQs cover a variety of different clan topics that players have asked about in the past.


Table of Contents


Clan Support Team
Other Useful Threads & How to Submit a Bug Report
Known Issues & Bugs
Tips for Running a Clan
Clan Recruitment Thread Advice
FAQs


Note: While some of our advice may be helpful for clan leaders in OSRS, be aware that this thread focuses on clans in RuneScape 3. For OSRS clan help, please use the OSRS forums.
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:20:57 - Last edited on 29-Apr-2019 00:09:46 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
Clan Support Team


The Clan Support Team is a group of players who are knowledgeable about clans, have experience leading clans, and are eager to lend a helping hand to others who need clan help.

• Sicariu (Thread Owner)
• Kera (Thread Owner)
• J4ron


If you'd like to be added to this list, please contact Kera or Sicariu.

Note: We are not associated with Jagex Staff and voluntarily monitor this thread, along with the Clan Central forum section, to assist other players who have clan related issues.



Former Clan Support Team

These players had previously volunteered their time to offer helpful advice for players regarding clans. Their contributions make up a majority of the contents found in this thread.
Daviddts said:
Clan Support Team:


• Daviddts (Thread Owner)
• lndi (Thread Owner)
• Calm Enigma (Thread Owner)
• Kera (Thread Owner)

• Bubzebeele
• Texerish
• Aaron FTC

This thread’s layout, along with a majority of the information contained here, is credited to the authors of the previous Clan Help thread, which can be found here: 135-136-636-65469248

Some posts from the previous thread have not been updated in this version. However, a significant portion of the information on the previous thread is now incorrect and/or outdated due to clan/game updates over the last few years.
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:06 - Last edited on 24-May-2019 06:25:15 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
Other Useful Clan Threads


CLF Access Application
Request access to the private Clan Leader Forums

Clan Leader Discord Info Here!
Information about the Clan Leader Discord server

Inactive Clan Names
Request a name for your clan that’s taken by an inactive clan

Inactive Clan Leaders
For Deputy Owners to request becoming a replacement for their inactive Clan Owner

Looking for Admins? Check Here
Advertise that your clan is looking for Admins to help run your clan

Clan Discord Bot
A Discord bot to help manage your clan

Clan google assist sheets
Google sheets to help manage your clan


Need help from a Forum Mod?


Forum Help
Forum Mods can assist your clan by editing the title of, hiding offensive posts on, or locking your recruitment thread if needed. Title change and lock requests should come from the thread author or the Clan Owner.


Need to Report a Bug?


Support Centre - How to Report a Bug
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:06 - Last edited on 28-Apr-2019 23:10:45 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
Known Issues & Bugs


Dates are estimates of when each issue began or was first recorded


1. Disbanding a clan does not always work (July 2018)
- A fix was released for this that did not work (28 May 2019)
Mod Shauny said:
If you are now the last person remaining in a Clan and have a Citadel you can now reliably leave that clan, thus disbanding it.


2. Clan Banner does not update (December 2017)


3. Colors on a Clan Banner do not always match Vexillum color in game (Unknown)
- This is a shading issue. Changing color shades slightly will correct it.
- Due to issue #2, Clan Banners cannot be updated currently.


4. Clan Forum buttons for bold, italics, etc. to add BBcodes are missing and post character limit does not count down (November 2015)
- Mod Allstar confirmed that an update to jagex.com broke this


5. Clan achievement broadcasts sometimes sends duplicates (July 2018)

- This is the same issue that causes normal broadcasts to duplicate.


6. Clan Dragon sometimes appears as a different color than what was set. (Unknown)


7. Guests joining your Clan Chat from a foreign language server will trigger a join broadcast in the language of the server they are on. (Unknown)

- This is because the broadcast sends from the player’s client language


8. Depending on your computer’s time zone, the Clan Noticeboard will show an event’s date as being the day prior to the one that was set. However, the broadcast will send the correct day that was initially set. (Unknown)


9. In the NXT Client, the dance floor from the first floor of the Keep appears on the ground floor of the Citadel’s minimap. (February 2016)


10. Although using the same model, the Clan Cloak appears differently on male and female characters. (~ 2012)

Continued Below
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:13 - Last edited on 25-Jun-2019 03:33:09 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
11. If a player had left the Chat Channel of their previous clan before leaving the clan, they will not automatically be placed in the Chat Channel of the next clan they join. (Unknown)
- A fix was implemented for this (19 November 2018) that does not work 100% of the time.


12. Hovering over a clanmate's rank icon in the Clan Chat will sometimes display an incorrect job title. (May 2019)
- Job titles also display for Guests.
- A fix was implemented for this (13 May 2019) that did not work.


13. The Clan Log and Clan Login Message features cannot be accessed while the buttons at the bottom of the Clan Chat window are collapsed. (May 2019)
- Expanding your chat window will allow these to work.


If a clan related issue or bug is not listed here, or an issue listed here has been fixed, please post on this thread to let us know.
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:14 - Last edited on 25-Jun-2019 03:26:10 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
FAQs


Each question is a link. Click on it to be taken to the answer.

If you:
- Spot a mistake
- Have a suggestion for improving an answer
- Have a frequently asked question to add to the list

...please post on here to let us know! :)


Contents:


Questions about Clan Mechanics
…Ranks, permissions etc.

Questions about the Citadel and Avatars
…Upgrading plots, upkeep, avatars etc.

Questions about the Clan Page and the Clan Forum(s)
…Clan Statistics, Vexillum Links, etc.

Other
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:19 - Last edited on 28-Apr-2019 23:13:20 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
Questions about Clan Mechanics



• How do I change my clanmates’ ranks?

• How do I change my clan's name?

• How do I change the permissions for my clan?

• Who can assign clan permissions?
• What clan permissions can be assigned to each rank?


• How do I leave my clan?

• How do I disband my clan?

• I am unable to Kick, Ban or change any Clan Settings – Why?

• Why can't Admins+ temporarily kick people from my clan?

• How can I remove the kicking permission from Admin+ ranks?
• How can I remove the rank-changing permission from Admin+ ranks?
• How can I stop Admin+ ranks changing the clan motif, motto and keywords?


• How can I stop clan members from talking in the Clan Chat?
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:27 - Last edited on 28-Apr-2019 23:13:44 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
Questions about Citadels & Avatars:


Citadels

• Our Citadel seems to have broken down – why?
• How can I see how many resources we need for upkeep?
• How many people need to visit the Citadel for upkeep?


• How can I check if someone has visited the Citadel or capped?

• Is it possible to see everyone who has capped or visited the Citadel even if they're offline or on another world?

• How do we upgrade our Citadel and its Plots?

• How can we move our Build Tick, and what does it cost?

• Why am I unable to enter my clan’s Citadel?

Avatars

• Why am I not receiving the buff from the Avatar?

• How do Clan Avatar buffs work?

• How do I summon an Avatar?
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:32 - Last edited on 28-Apr-2019 23:14:05 by Sicariu

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,407Rune Posts by user Forum Profile RuneMetrics Profile
Questions about the Clan Page and Clan Forums:


Clan Page

• Our clan’s total XP has suddenly decreased by a lot – Why?

• My total clan xp is much lower than my total xp on the highscores - Why?

• How are clan kill counts determined?

• Why won’t my clan’s motif/banner/vexillum update on our Clan Page?

Clan Forums

• How do I post a thread link on our Vexillum?

• Why do threads on my Clan Forum Page disappear?
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

28-Apr-2019 20:21:32 - Last edited on 28-Apr-2019 23:14:27 by Sicariu

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