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Membership Issue

Quick find code: 14-15-846-66071653

Sallehin

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile

I really have a problem.

On the 29th of December 2018, I purchased the Premier (Gold) Club membership prior to when I subscribed to the free week's worth of member's trial when I was on mobile.

Unfortunately now, I cannot access any membeship servers. I do not know why to be honest. I would say that I may be on the wrong account but then it would not make sense for me to be on the wrong account but receving the message of my billing in-game from that particular account I had sought for membership would beg to differ.

On top of that, I received an email indicating that I requested for a cancellation of memberhsip when I did not even do as such. Regardless, I should still be able to access the members servers considering I did not back out on the payment/billing.

I really need someone to help me on this urgently. I posted this on several other threads depending on its relevance of the topic. Every second I do not get to play counts.

Please help me.

Many thanks in advance. Mutawassit

31-Dec-2018 11:59:12 - Last edited on 31-Dec-2018 12:06:13 by Sallehin

Jun

2010

Konota

Posts: 6,092Rune Posts by user Forum Profile RuneMetrics Profile

Try billing support. Hello Moto

31-Dec-2018 12:00:00

Sallehin

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile

But does this really have anything to do with billing though? I don't want my money back. I want my account to be able to access the members servers.. Mutawassit

31-Dec-2018 12:02:35 - Last edited on 31-Dec-2018 12:10:00 by Sallehin

Jun

2010

Transcendent

Posts: 34,729Sapphire Posts by user Forum Profile RuneMetrics Profile

Yes it has to do with billing, because you paid for membership but are unable to access member benefits/servers, and billing would be able to help you with that. Hi.

31-Dec-2018 12:13:41

Sallehin

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile

When I raised the issue to support, the title of message read "Manage my Subsciption". Initially I sent an inquiry as to why my accounts didn't link (OSRS and RS3) and subsequently found out that that I can't log in at the same time. They then proceeded to cancel my subsciption? I really don't understand this.

I just raised a new issue with support regarding this matter. I'll wait for support to reply now. Mutawassit

31-Dec-2018 12:32:52

Nov

2007

Tranq

Forum Moderator Posts: 59,509Emerald Posts by user Forum Profile RuneMetrics Profile

According to the icon below your name you are indeed a gold premier member. ~Tranq~ C7-456-18
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31-Dec-2018 12:36:06

Dec

2007

Asahel�Frost

Posts: 12,483Opal Posts by user Forum Profile RuneMetrics Profile

It would be best if you used just the one thread.

This thread would be the best to use as it's already in the Community Led Account Help forum. Glad to be of service

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31-Dec-2018 12:37:56 - Last edited on 31-Dec-2018 12:38:11 by Asahel�Frost

Mar

2005

Aethel�Wolf

Forum Moderator Posts: 20,308Opal Posts by user Forum Profile RuneMetrics Profile

Duplicate thread locked.

If you feel that a topic fits in more than one forum, you should choose one that best suits the discussion.

31-Dec-2018 13:26:53

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