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Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user
Hi everyone,
In our opinion, the RuneScape community is easily the best MMO community in the world and we want to make sure we have the world’s best Community Management (CM) Team to give you the support you deserve.
With such a diverse community the CM team are constantly looking for the best ways to integrate every one of our players into one global community so that everyone can enjoy the benefits of being part of such a massive community. To achieve this we are going to make some significant changes, bigger than anything we have ever attempted before, to make sure that we are supporting the community in the best possible way.
This means that we will be more visible in-game and within the community, running events, competitions and listening to your views so that together we can make RuneScape even more enjoyable for everyone.
As part of this change we have made the decision to integrate some of the smaller regional communities into the English community so that they can enjoy all the benefits of being part of a bigger RuneScape community.
As the French, German/Brazilian and Portuguese communities are so well established, we will continue to support them as before, but we will wherever possible, offer those communities the chance to integrate with the full community so they can share the benefits of being part of the world’s largest free-to-play community.
Although the game is not translated into Dutch, the Dutch community is so large and well established, that we will also continue to offer Dutch language support as before, and even bring in a new Dutch speaking J Mod to help us to deliver the best possible experience for the Dutch community.
However, from July 18th we will be integrating all the other language communities into the main English language forums, and we will no longer provide localised support in those specific languages.
These communities are:
+ Spanish
+ Norwegian
+ Danish
+ Swedish
+ Polish
+ Finnish
We have, of course, communicated this to all those communities in their native language, and we are working with those communities on their home forums to answer any questions they may have.
In all cases, we have made this decision so that smaller/local communities can be united with the wider community; giving them the full benefits of playing with millions of others and allowing those communities to get the best possible RuneScape experience.
Thank you to everyone for your continued support and we can’t wait to share our new plans for Community Management over the coming months - watch this space!
Steve

06-Jul-2011 11:53:53 - Last edited on 06-Jul-2011 11:55:49 by Mod Stevew

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user
Hi guys,
I've had to hide a few posts.
As I'm sure you can appreciate, any matters regarding employment are a personal and confidential matter between Jagex and our staff.
We are more than happy to discuss the community changes with you, but we do believe that our employees have a right to privacy and so, for this reason, we will not entertain any debate or discussion regarding individuals.
Thanks for your understanding.
Steve

06-Jul-2011 13:38:57

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user

Quote (said by: Bob Pirate)

"
Do you know when this new Dutch Speaking Jmod will come to Jagex Stevew?

We are looking right now and have some uber people expressing an interest. Watch this space!

06-Jul-2011 13:42:10

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user

Quote (said by: Siniwelho)

"
Mod Stevew,

could you elaborate this:

Does it mean that after July 18th we cannot write to Runescape forums using the listed languages?

Yes, that is correct.
There will still be German, French, Portuguese/Brazillian and Dutch forums - but all other languages will be dropped and the community encouraged to join the massive English speaking community.

06-Jul-2011 14:08:42

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user

Quote (said by: Google Says)

"
Okay, sorry Steve.

It's just kinda annoying that we didn't get any word on this a few days earlier. I think you can understand that things like these feel like a bomb being dropped in a camp to the community.

Of course, I totally get the passion you have.
I just don't want to talk about staff on an individual level - :)

06-Jul-2011 14:10:30

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user

Quote (said by: A Matt)

"
"community encouraged to join the massive English speaking community."

And if they don't speak english?

Matt

I think most people from those communities have at least a basic command of English - after all they play the game in English.
There are also other options, such as having local language clans - at the end of the day there will always be some languages we don't support - and it makes sense to focus on English and the translated languages as that is where we can make the most difference and engage the community.

06-Jul-2011 14:14:19 - Last edited on 06-Jul-2011 14:22:47 by Mod Stevew

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user

Quote (said by: Silver)

"
Steve, why is there no application on the Jagex site for a Dutch Jmod? How are you recruiting then?

- Silver

We have a number of speculative CV's already - people send us CV's even when there isn't an actual role available - in addition we will be advertising for Dutch staff both on our own site and also within the larger gaming industry.

06-Jul-2011 14:19:22 - Last edited on 06-Jul-2011 14:19:43 by Mod Stevew

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user

Quote (said by: Dmc DeLorean)

"
Adding on to what Silver has asked -

Will you still be recruiting people in to the Player Support section? This will be handy for me to know, thanks.

It's a different department to mine so I can't answer this 100% accurately - however I can say that about 30 people have joined in the last few weeks - they are mainly placement students but my understanding is that they will be heading for Player Support once their training is complete.
Steve

06-Jul-2011 14:21:52

Mod Stevew

Mod Stevew

Jagex Moderator Forum Profile Posts by user

Quote (said by: Silver)

"
Thanks :)

How many Dutch Jmods will you guys be recruiting?

Edit: Oh, and will these new Dutch Jmods be CM or Player Support?

- Silver

One person, full-time - and they will be Community Management.

06-Jul-2011 14:27:30

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