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Calm Enigma

Calm Enigma

Forum Moderator Posts: 10,882Opal Posts by user Forum Profile RuneMetrics Profile
@Dong U Dead - sometimes the forum profile glitches and certain threads don't show up - even FMods can't see them. I spent ~10mins searching for it but didn't manage to. Do you remember when you made it and what the title was roughly? Also are you 100% sure you made it and didn't post in someone else's thread?


@Roonpker - this thread is for resolving issues players encounter while using the forums (see the first page for a list of problems this thread is intended to deal with). Payment issues are not something we deal with here. We're also not Jagex employees, so we wouldn't be able to directly help you out either =/

You posted in the Community Payment Support section earlier. That is the correct place for asking about your problem although, again, the players responding to you are not Jagex employees so they can only leave you advice regarding the best course to take. Perhaps you missed it, but one player did leave you advice on that thread, I'll quote it for you here:

Original message details are unavailable.
i roonpker u - you can use the link (Link: Refunds) to contact Jagex directly about your issue. Jagex may be able to remove the negative credit, along with the extra membership (no guarantees though).

For future reference, when you saw the extra payment, you should have canceled your recurring subscription, then messaged Jagex and requested a refund. This would have been a quick process. As you can see, disputing the payment through your bank was not the best way to solve the problem.

If you want to discuss this further on the forums, I suggest creating a new thread in this forum. This particular thread is a week old, and the original poster has not returned for several days, so I have closed it.


I hope you manage to resolve your issue :)
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C.E.

Clam Enigma's evil twin | Council of the RS
W
arring League

-•¤{
Wicked
Fury
}¤•-

28-Jan-2017 09:31:00 - Last edited on 28-Jan-2017 09:32:36 by Calm Enigma

Calm Enigma

Calm Enigma

Forum Moderator Posts: 10,882Opal Posts by user Forum Profile RuneMetrics Profile
@Amalarik - seems the offensive post was edited out. Let us know if it gets edited back or if he hijacks the thread again.

@Harambe - the two posts you've highlighted don't disrupt the thread enough to be worth removing - actually, doing so would probably respark some drama. However, if it devolves into worse spam or personal attacks then repost here.
-
C.E.

Clam Enigma's evil twin | Council of the RS
W
arring League

-•¤{
Wicked
Fury
}¤•-

09-Apr-2017 20:44:24

Calm Enigma

Calm Enigma

Forum Moderator Posts: 10,882Opal Posts by user Forum Profile RuneMetrics Profile
@Ditsy Doll - decided not to action that as, despite being somewhat rude, it didn't really break any forum rules. It's not really inappopriate or flame and they aren't really making accusations, just stating what they dislike. That said, forum rules do seem to be in the process of self discovery atm, so if you want to press the issue feel free to bring it up in the mod review thread. -
C.E.

Clam Enigma's evil twin | Council of the RS
W
arring League

-•¤{
Wicked
Fury
}¤•-

06-Jun-2017 10:54:44

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