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Our 2017 - Insights & Stats

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Mod Infinity

Mod Infinity

Jagex Moderator Forum Profile Posts by user
Hi everyone,

We wanted to share what a year in the life of Player Support looks like, so have created a swish infographic with some highlight stats.

You can check it out here!

If you've got any comments or feedback then please post below, and we hope you enjoy your scrolling adventure. ;)
Mod Infinity
Senior Player Support Manager

12-Feb-2018 16:05:13 - Last edited on 12-Feb-2018 16:06:48 by Mod Infinity

Wynd
Nov Gold Premier Club Member 2018

Wynd

Posts: 59,642Emerald Posts by user Forum Profile RuneMetrics Profile
Very nice infographic, Mod Infinity. Thanks for keeping the community up to date with your initiatives. I really think that allowing users to have their banned account for botting reviewed was a very good choice. I understand that these players were banned for very serious rule-breaking, but after a while, I believe everyone deserves a second chance.

12-Feb-2018 16:17:26

Cherry Waves

Cherry Waves

Posts: 6,865Rune Posts by user Forum Profile RuneMetrics Profile
I like the stylised approach. Cheers for the info

Where’s my 99 scrolling cape tho
Boop!
........................................................................................Old School...................................................................................
Bleghy

12-Feb-2018 16:55:26

I Am Fire200

I Am Fire200

Posts: 196Iron Posts by user Forum Profile RuneMetrics Profile
In 2010, I began my quest to resolve an issue regarding my account.
Days passed. Which turned into weeks, months, and years with no response from Jagex.
In an attempt to remedy my situation; I started playing on a new character.
However, I quickly lost interest.
This continued silence was frustrating...
And yet I remained hopeful.
2014 came & went
As did 2015...
and 2016.. Still nothing.
It wasn't until late 2017 my first piece of good news arrived!
I learned they were finally getting around to my issue!
The swiftness in which the Support Team conducted their investigation and supplied me with a solution was outstanding.
I want to personally thank the entire Team for their hard work and dedication to player satisfaction.


==fire==
==fire==

12-Feb-2018 18:54:09

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,115Rune Posts by user Forum Profile RuneMetrics Profile
Wow, great stats! I'm trying to wrap my head around the amount of gold removed from the 5.5m accounts that were banned. O_o

Definitely looking forward to seeing more of these posts. :)

EDIT: I just want to add that I really like the comparisons made for time with While Guthix Sleeps, the number of banned cheating accounts with Finland's population, and the gold removed from those accounts with skilling supplies and potential xp gains rather than just stating the numbers. It gives good comparisons to understand how much those numbers actually represent.
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

13-Feb-2018 02:48:44 - Last edited on 13-Feb-2018 03:05:08 by Sicariu

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