Forums

New-Style Shopping BasketThread is locked

Quick find code: 278-279-10-65925823

of 8
Mod Kalaya

Mod Kalaya

Jagex Moderator Forum Profile Posts by user
Hi all,

Over the next few weeks, we will be implementing a brand new shopping basket on our website. To ensure it is implemented safely, we will be staggering users who see the new basket, so you might have the new basket earlier or later than other players. Don't worry - the aim is to gradually move everyone over to the new flow in the next few weeks.

If you are having issues with making a payment, go here. For more information on the new shopping flow, read on!

The New Basket

A Guide





The new shop adds additional functionality to your experience by introducing a basket, so you can add any packages you want to your cart before making payment. You can upgrade or alter any packages before paying direct from your shopping cart.



In addition, the new shopping basket is mobile-ready, so you'll be able to top-up your membership on your phone or tablet!



FAQ



Why can I see this new webpage but my friend has the old one?
To ensure a smooth release we are enabling the new page for a small section of players, with that pool of people getting bigger over the following days. Don't worry, everyone will see the new page soon!

Why can't I buy two bonds packages?
Purchases are limited to one package from each group (eg. Membership, RuneCoins, Bonds, etc) per transaction. You can as always, make another purchase directly after if you need to.

I have a package for outstanding balance in my shopping basket?
Look here for more information.

Why can't I add a paybysms membership to the cart?
Due to the nature of the payments, PayBySMS, Axeso5 and BoaCompra cannot be added to the shopping basket. For these methods specifically packages can only be purchased individually by selecting the method below the regular packages and choosing the desired package.

Why can't I buy membership and Runemetrics in the same basket?
Packages that create a recurring subscription cannot currently be purchased together, we hope to improve upon this in the future but for the moment they will need to be purchased in separate transactions.

Will this change my account in any way?
No. While we’ve done a lot of work behind the scenes to update the flow – they are purely functional or cosmetic changes. Grandfather rates, loyalty rates, etc will be unchanged.

The new webpage looks very different!
We've recently rebranded here at Jagex - check out the Jagex main website!
Mod Kalaya |
Zarosian
Product Manager | @JagexKalaya

27-Jun-2017 15:40:01 - Last edited on 30-Jun-2017 09:11:45 by Mod Kalaya

Finance
Apr Gold Premier Club Member 2012

Finance

Posts: 55,877Emerald Posts by user Forum Profile RuneMetrics Profile
Interesting, I imagine you are showing the new interface to a randomly-selected group of users to test how it affects their purchase behavior.

One question and one comment:

1) Are you also planning to update other billing pages, like the subscription management page, or the "redeem a prepaid card" page?

2) Make sure the language very clearly distinguishes OSRS bonds from RS3 bonds--it's not quite clear from the image shown above.
Community Helper

Need account help, technical support, or payment help? Visit the
Support Centre

24-Jul-2017 12:40:31 - Last edited on 24-Jul-2017 12:41:10 by Finance

Post
Jul Gold Premier Club Member 2018

Post

Posts: 18,390Opal Posts by user Forum Profile RuneMetrics Profile
Was the billing page before this mobile-friendly? I can't remember if I've ever used it on mobile before... O_o If it wasn't, is this a new thing – where new website features will all be released with a mobile variant? We were discussing something the other day about mobile-variant forums which may help repopulate them as they will be more easily accessible...

Anyway, looks good!
× Aussie
× Forum Enthusiast
× Minigamer
x
Road to Comp ×
Serenity Isle CC ×
Minigames FC ×

24-Jul-2017 14:00:07

Mod Kalaya

Mod Kalaya

Jagex Moderator Forum Profile Posts by user
Finance - I'm not 100% sure on #1, I'll check. #2, it's fairly clear when you're buying old school and RuneScape bonds.

Pine Marten - Yes it's new, the old page didn't do so well on mobile :) We will be looking to bring more of the RuneScape website to mobile friendliness, but it's not a quick process :)
Mod Kalaya |
Zarosian
Product Manager | @JagexKalaya

24-Jul-2017 14:14:35

FlammaUriah
Sep Gold Premier Club Member 2012

FlammaUriah

Posts: 1,202Mithril Posts by user Forum Profile RuneMetrics Profile
Finance said:
2) Make sure the language very clearly distinguishes OSRS bonds from RS3 bonds--it's not quite clear from the image shown above.


I'm inclined to agree. Based off the picture provided, it leaves a bit unclear, especially if you've never seen what an OSRS Bond looks like, or vice versa. If nothing else, the bonds should be named "Runescape 3 Bond" and "Old School Runescape Bond"
Don't look to hard.

24-Jul-2017 19:10:16

Nomen Heroum

Nomen Heroum

Posts: 31Bronze Posts by user Forum Profile RuneMetrics Profile
FlammaUriah said:
[…] the bonds should be named "Runescape 3 Bond" and "Old School Runescape Bond"

The main game isn't officially referred to as RuneScape 3 anymore. If anything, the Bonds should be "RuneScape Bond" and "Old School RuneScape Bond".

Edit: In fact, the original post features an image which features a link which says "Runescape Bond", which sounds correct except for the lower case 's'. (Unless Jagex has multiple official capitalisation standards—it's just a style choice, really.)

25-Jul-2017 00:22:45 - Last edited on 25-Jul-2017 00:27:01 by Nomen Heroum

Quick find code: 278-279-10-65925823Back to Top