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Ms Toxicity

Ms Toxicity

Forum Moderator Posts: 75,430Emerald Posts by user Forum Profile RuneMetrics Profile
The community does need a means of checking the actions/conduct of Forum Moderators, so I fully support the FMR thread. However, it needs
*daily*
monitoring.

It's a Catch 22 situation, to leave the thread not reviewed for so long. Both Players and Forum Moderators may have forgotten the issue that caused the report and catching up six weeks of reports is a very onerous task for the Jagex Moderator, who is reviewing the reports. This proves to be an unpleasant experience for everyone. As was evident in this thread, it does cause ill will.


My suggestions are these.

• Appoint more Community Management Jagex Moderators to oversee the forums and the community.

• Daily reviewing of the FMR, which is timetabled for those Jagex Moderators.

• A means of contacting Jagex staff via the forums, to expedite the FMR thread, if it has been unattended for three days maximum.

• Fixing the highlight system, so that players don't have to leave a thread to report a Forum Moderator.


When I can think of some more, I'll post them. :)

14-Jan-2019 16:34:55 - Last edited on 14-Jan-2019 16:36:31 by Ms Toxicity

Ms Toxicity

Ms Toxicity

Forum Moderator Posts: 75,430Emerald Posts by user Forum Profile RuneMetrics Profile
Thanks AJ. I suppose it was wishful thinking about the highlight feature.

However, it goes without saying, that regardless of the issues with FMR, these forums need support, supervision and an overhaul.

Wilf said:
How many CM mods does Old School have?

Do old school users use these forums?

Do forum mods moderate all sections?

Why are they not pulling their weight?


Wilf, I don't know how many CM OSRS has but I do know that the OSRS players use these forums. As for the Forum Moderators, some have forums they prefer but they should be able to moderate any public facing forum.

Regarding your last question, I cannot answer that. :(

14-Jan-2019 16:59:11 - Last edited on 14-Jan-2019 17:02:39 by Ms Toxicity

Ms Toxicity

Ms Toxicity

Forum Moderator Posts: 75,430Emerald Posts by user Forum Profile RuneMetrics Profile
The FMR review task needs more than one staff member overseeing it. And, yes, OSRS players do use that thread to report mistakes/conduct.

Mrs Ana said:
If they had to hire people from outside the office, I don't think they will be hiring more Community Management JMods. CM Nick and CM Neph have been doing a superb job here on the RSOFs these past four months and I can only imagine what they are capable of when and if they get their JMod accounts. Personally, I'd love to see that happen promptly. These RSOFs keep imploding as the days go by and this ongoing issue needs immediate attention.


LM Neriphyra and Nick have been doing a stellar job. All they need (and we want) are their gold access passes. ;)

14-Jan-2019 17:31:07

Ms Toxicity

Ms Toxicity

Forum Moderator Posts: 75,430Emerald Posts by user Forum Profile RuneMetrics Profile
I would guarantee that most of the Forum Mods would read the thread, if the reports were visible. The Forum Moderators are supposed to be firm and fair in their responses to problems but, as we are only human, I can foresee a Forum Moderator using what has been reported, either to edit to remove the evidence or to retaliate.

Going back a few pages, I'd like to answer the following.


Team Skull said:
What do you say to those people who may have had a potential report on moderator actions from those days, yet there's nothing to review because the neglect caused the thread to fall to page 51?


...

How do you feel about a totally unresolved action that may have been potential authoritative misstep because of neglect? Do you have any clue as to the sheer gravity this precedent sets?



I would feel absolutely horrible that these people's complaints, valid or not, were not deemed of enough importance for review. I would feel angered that, if there was a case of abuse, that the perpetrator has escaped justice.


I do appreciate the gravity of this situation, as it gives an already suspicious community more reasons not to trust those, who have been given the role to support and oversee it.


In the meantime, it would be great if more staff members with prior experience in the CM role would step in to help clear the backlog. As the saying goes, "many hands make light work."

19-Jan-2019 04:00:42 - Last edited on 19-Jan-2019 04:01:54 by Ms Toxicity

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