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707090
Dec Gold Premier Club Member 2016

707090

Posts: 28Bronze Posts by user Forum Profile RuneMetrics Profile
Is there a way to get feedback on the reports that we have issued? I am interested in eventually becoming a PMod and I know one of the factors considered is the quality of reports.

Sometimes I am on the fence about whether something qualifies. If there was a way to get feedback on what Jagex considers a 'good' or 'bad' report that would help me improve my decision making so I can make sure I'm giving reports that are as useful as possible.

EDIT:
After reading a counter argument from @Chow Chow I think this might not be a good idea after all.

31-Aug-2017 17:32:11 - Last edited on 01-Sep-2017 03:09:38 by 707090

Motley Crue

Motley Crue

Posts: 17,440Opal Posts by user Forum Profile RuneMetrics Profile
That would be impossible for Jagex to give feedback to each and every player about their reports, and frankly isn't necessary. If you know the rules and know what you're reporting for then you don't really need feedback, you'll already know you're doing fine. Also reporting isn't what they look for in considering Pmods nowadays, they shifted the focus to a more community driven approach years ago.
Mötley Crüe

31-Aug-2017 18:26:07

707090
Dec Gold Premier Club Member 2016

707090

Posts: 28Bronze Posts by user Forum Profile RuneMetrics Profile
I think it would be feasible to implement a system that can provide automatic feedback. Im not referring to individualized feedback manually written out by Jagex but more of a system that can automatically give me an indicator of whether a report was good or bad based on whether the report was acted on or discarded (or whatever other means Jagax would use to measure how useful a report is to them).

I think the feedback would be useful whether or not I know what I'm reporting for because it would help me determine what types of reports are most useful. Even if "I know im doing fine", that doesn't mean I couldn't be more useful if I knew what they wanted.

I mentioned wanting to be a PMod because that is what gave me the idea but I would still want this even if its not related to being a PMod any more.

31-Aug-2017 18:42:58

Twillow
Aug
fmod Gold Premier Club Member
2005

Twillow

Forum Moderator Posts: 38,653Sapphire Posts by user Forum Profile RuneMetrics Profile
Whatever, if any, action Jagex decides to take after a player is reported is confidential between that player and Jagex. Providing feedback to you does not preserve the integrity of that confidentiality. You are basically wanting to be privy to something that can relate to another person's account status. Short story: not anyone else's business but the two parties already mentioned.
ain't nothing gonna steal my joy

@Twillow_RS|| #teamblue|| #Purple4life

31-Aug-2017 18:59:09

Iceberg
Sep Member 2008

Iceberg

Posts: 18,837Opal Posts by user Forum Profile RuneMetrics Profile
Have to agree with Motley Crue here. Whilst I don't have the numbers on how many reports are sent in a day, Jagex don't have the staff to commit to such a huge task of proving feedback in reports.

Providing automatic feedback would also rely on a lot of dev time and relying on the system ingame to know "if" a report sent in was correct, which I believe would take a long time to fine-tune (and develop).

Twillow said:
Whatever, if any, action Jagex decides to take after a player is reported is confidential between that player and Jagex. Providing feedback to you does not preserve the integrity of that confidentiality. You are basically wanting to be privy to something that can relate to another person's account status. Short story: not anyone else's business but the two parties already mentioned.

I disagree. The OP isn't asking about what action has been taken. Providing feedback would only breach the integrity of confidentiality if it said something like "The report issued against x player was correct, and so we have decided to apply a 24 hour mute to the player in question"... because then you're letting other players know what actions have been taken.

I fail see how "Your reports sent in were correct" / "Your report for disruptive behaviour was not needed" would breach the confidentiality between the reported player and Jagex. It would be counter-intuitive to purposely not tell players if their interpretation of the Rules of RuneScape is correct.
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31-Aug-2017 19:38:59

707090
Dec Gold Premier Club Member 2016

707090

Posts: 28Bronze Posts by user Forum Profile RuneMetrics Profile
@Twillow

As Iceberg alluded to, the goal is not for me to know what action was taken against an account but to know whether a report was useful. I did mention that as a possible metric they could use to automatically determine whether a report is good or bad but that doesnt have to be what drives it. It could also just be a little box they check when they are processing it that give a good/bad indicator.

@Iceberg

Yeah I can imagine that this would be a pretty big dev task too but I decided there is no point in not suggesting it just because I don't know if Jagex has dev capacity. And I also have no idea what kind of traffic they get, but (depending on adoption of course) I think a system like this would have the potential to cut down on that traffic by a lot by showing people how to more effectively report. This would allow them to increase the number of reliable reports they are receiving, thus wasting less of the employee's time continually going over ineffective (and some possibly from me idk) reports that are constantly streaming in.

31-Aug-2017 21:06:19

Rage Paragon

Rage Paragon

Posts: 1,249Mithril Posts by user Forum Profile RuneMetrics Profile
So you want the silver crown as a status symbol? This is what people aren't getting. Some ******* "coder" releases OSBuddy or some other "helper client", people get hyped because they're stupid like sheep, and then down the road once the "helper client" has a ton of downloads he releases an "update" to hijack everyone.

31-Aug-2017 23:57:44

Twillow
Aug
fmod Gold Premier Club Member
2005

Twillow

Forum Moderator Posts: 38,653Sapphire Posts by user Forum Profile RuneMetrics Profile
If you hear back "excellent report!" on your feedback, you can easily make appropriate inferences about that person's account status, which includes bans and mutes. I understand what is being asked; it has consequences on the other side, the reported player's side.
ain't nothing gonna steal my joy

@Twillow_RS|| #teamblue|| #Purple4life

01-Sep-2017 00:48:16 - Last edited on 01-Sep-2017 01:03:12 by Twillow

707090
Dec Gold Premier Club Member 2016

707090

Posts: 28Bronze Posts by user Forum Profile RuneMetrics Profile
@Twillow

What do you think of these two options that could potentially help with that issue?

1. The feedback does not have to be specific at all. All I'm referring to is a useful/not useful indicator. In fact it would be helpful even if I only got feedback on particular reports that fall under "definitely not useful" and didn't even get feedback on the useful ones.

2. The feedback could be aggregated over all reports in each category. If I knew for example that my reports of scamming only had enough evidence 50% of the time then I could then know to be more careful/wait for more evidence before reporting a scammer.

With the second suggestion, there could be just no feedback until you have made enough reports to be able to be aggregated. It could also be rounded to the neared 5 or 10 percent or have feedback offset by a random amount of time to prevent being able to mathematically infer the positivity or negativity of an individual report based on percentage changes immediately after a report.

Also while I agree confidentiality is a concern for the reported player, I don't think having a high level and generalized feedback which I could "make appropriate inferences" on would qualify as breaking that confidentiality. I could be wrong there but I think that even a general level of feedback would be useful.

01-Sep-2017 01:23:13

Chow Chow
May Gold Premier Club Member 2006

Chow Chow

Posts: 9,082Rune Posts by user Forum Profile RuneMetrics Profile
Outside of being privy to someone's potential punishment for the offence, I would only see this as a gateway for abuse.

If players are given a 'thumbs-up' that the offence they reported is a punishable offence, it only opens up a potential for that player to conduct their own man-hunt for similar offences. And to be frank, we don't need players acting that way just as much as how players shouldn't be breaking the rules. It creates an environment where both sides are litterally on their edge of their seat, where those are trigger happy to report and others are too scared to even move.

707090 said:
2. The feedback could be aggregated over all reports in each category. If I knew for example that my reports of scamming only had enough evidence 50% of the time then
I could then know to be more careful/wait for more evidence before reporting a scammer.
For example, in this quote, I've highlighted a section that expresses my concern. One interpretation of this is that you'd be mindful that scams should be reported asap when they occur. The other interpretation of this, though, is that this expresses your intent to go out in runescape looking for players who meet that specific evidence to justify your report.
(Me playing devil's advocate, not to say that this is your actual intent.)

Simply put, and as it has been for years, players should only be reported when the player submitting the report feels as though the activities of the other player in question are going against the health and safety of the game and its community. However, players should not be going out to every corner of runescape looking for rule breakers.
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01-Sep-2017 02:48:49 - Last edited on 01-Sep-2017 02:50:22 by Chow Chow

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