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Premier Club 2019 FAQ

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Mod†Selfie

Mod†Selfie

Jagex Moderator Forum Profile Posts by user

Premier Club 2019 FAQ



Need help? Our Premier Club Support page is the best place to go. We've collated some of the most common questions below though, which will give you some extra guidance with your purchase.

Why isnít there an aura in this yearís Premier package?

The normal aura youíd see is being replaced by a Premier Artefact, which gives the same functions youíd expect but is not used in the aura slot. This is because Premier Club auras have never fit in well with what auras are in RuneScape, where generally an aura has a single effect which lasts for a duration of time and then has to recharge on a timer. With the addition of the aura interface last year, the Premier aura would stick out from the normal system even more so we decided to split away entirely.

The artefact provides you with a selection of temporary boosts to choose from, each giving you an increase to your skilling activities. The available boosts are as follows:


  • 10% increased XP from all normal sources.
  • One free aura reset. This stacks with the Hellion auraís reset ability.
  • 50% chance to act like a sign of the porter.
  • 20% increased hitchance against enemies which are low on health (does not work in PvP) and a 10% chance that your slayer task count will not decrease with each creature killed.

    You can use each of these boosts once per day and they all last for one hour (aside from the aura reset which has a one-time daily use).

    I mainly play Old School RuneScape, whatís in it for me?

    Whilst a lot of the additional perks are only available to RuneScape players, if youíre an Old School player youíll still be able to take advantage of the big discounts on your membership. Donít forget that Premier Club will give you will full access to Old School mobile as well, so itís the perfect package if youíre looking to continue your adventures on the go!

    Whatís inside the Premier Club vault?

    Itís our way of giving something a little extra to those who pick up the Gold Premier Club package. Once per month, youíll be able to enter the portal at the Grand Exchange, and youíll have one minute to loot as many chests as you can. These chests contain various different rewards so itís definitely something you donít want to miss out on!

    Where can I find the Valkyrie outfit?

    The outfit is a cosmetic override which can be found within the customisation interface in-game. If youíre having trouble locating it within the interface, make sure youíve not got any filtering enabled that may be preventing the outfit from showing up.

    What are Premier Club reward tokens?

    As a Premier Club Gold or Silver user, youíll get reward tokens that allows you to unlock previous Premier Club exclusive items, or upcoming Pre-Paid Card exclusives from 2019.
    Premier Club Silver and Gold users will each receive one reward token upon purchase, but Gold members will also receive an additional token in January and July, for a total of three.
    A full list of exclusives that you can redeem the token(s) for can be found below:

    The available exclusive items are:



    Cosmetic OutfitsPetsWeaponsHeadgearMiscellaneous
    2018 Stormborn Armour2018 BjŲrn Pet2018 Lightning Weapons2013 Sinister Clown Face2015 Retro Teleport
    2017 Duskwing Outfit2016 Crystal Peacock2016 Crystal Peacock Weapons2013 Xmas Pudding Head2015 Retro emotes (dance & joy)
    2016 Menaphite Outfit2015 Postie Pete Pet2015 Retro Swords2013 Snowman Head2014 Grey Skin
    2016 Crystal Peacock Armour2014 Lava hawk2012 Barbed bow2012 Flaming skull2014 Onyx Skin
    2015 Mahjarrat Outfit2014 Kirin Pet2012 Golden Katana2012 Scarecrow mask2011 Green skin
    2014 Lava hood and wings2013 Piggles pet2012 Lightning pack2011 Turkey hat
    2014 Samurai Outfit and sword2013 Porkins pet2011 Ornate katana2011 Ice Mask
    2013 Capoeira outfit2012 Bloodpouncer
    2013 Aurora armour
    2013 Skypouncer outfit
    2012 Paladin Outfit


    How do I enable the chat badge in-game that comes with the Gold package?

    The chat badge is a great way of showing off your loyalty to the game and can be enabled by clicking the Ďmore optionsí button (cog icon) in the chat window, and toggling the chat badge on.

    How do I access the Premier Club exclusive forum?

    The Premier Club forum is an exclusive area available only to our Gold Premier Club members. Access isnít automatically granted when you purchase the package, so make sure to check back daily!

    Why am I receiving four daily keys instead of three?

    Our Silver and Gold members receive an extra daily key, bringing the total up to three. The reason youíre receiving four is likely because you have some of your Premier Club subscription remaining from the previous year. Youíll continue to receive four until your existing package expires at which point youíll drop back down to three.

    Iíve purchased Premier Club Gold but Iím not getting the RuneMetrics Pro discount, what should I do?

    The 50% discount only applies to new subscriptions setup to re-bill monthly. If you already have an active RuneMetrics Pro subscription, simply head to our billing pages and select a new monthly subscription, which will be available to you with the relevant discount.

    Why are the prices of the packages different in my location?

    The cost of Premier Club is adjusted in different countries to reflect the local cost of membership (which changed earlier this year). Whilst currency conversion can cause small differentials between the prices in some countries, youíll notice that youíre still getting a great discount compared to the price of a standard membership in your location.

    What will happen to my active subscription if I purchase Premier Club?

    Purchasing a Bronze or Silver Premier Club package will stop your previous subscription from rebilling, setting up a new 3 or 6 month subscription respectively instead. Once your membership expires, you will then be charged at the standard rate for those packages, or your normal membership rate if you had access to a grandfathered rate. Purchasing a Gold package will not cancel your active subscription, it will simply push the re-bill date back by 12 months.

    I have a grandfathered membership price, what happens to this if I buy Premier Club?

    Premier Club offers a great discount on the standard membership price, but your already discounted rate is not factored in when calculating the price of the Premier Club packages. Youíll still be entitled to all the extra benefits that the package includes, so itís entirely your call if you wish to keep paying your current rate or pick up the Premier Club perks. Youíll keep hold of your grandfathered membership rate once your Premier Club membership expires, so donít worry!

    Can I purchase Premier Club with bonds?

    Yep! The prices are 5 / 10 / 20 bonds for the Bronze / Silver / Gold packages respectively. You can redeem your bonds for your desired package by clicking your bonds in-game.

    My payment attempts are being declined, what should I do?

    Issues making a successful payment could be down to a number of different reasons. Take a look at our support centre for further help.

    Can I use pre-paid game cards to obtain a Premier Club package?

    Sadly not. Game cards can only be redeemed for the packages available on the game card section of the website, which includes our standard membership. It isnít possible to upgrade from a standard membership to Premier Club.

    Iím an Ironman, will I be able to take full advantage of the packages?

    As an Ironman, youíll receive all of the perks included with the package subject to a few restrictions. You will not be able to use the following benefits:

  • 10% XP boost
  • Access to the Premier Club Vault
  • Extra daily Treasure Hunter key

    I have the double daily keys package, will this stack with the extra keys Premier Club Silver / Gold give?

    It does! As a Premier Club member youíll get even better value from the double daily keys package, receiving 6 keys per day instead of the usual 3 if you have a Silver or Gold package.

    How long will Premier Club be available for?

    We want to give as many players as possible the opportunity to get hold of these great packages, so youíll find that theyíre available for at least a couple of months. The packages will be taken off sale early 2019 and weíll confirm an exact date nearer the time. Weíd recommend you pick up your desired package as soon as possible though so you can start enjoying all the amazing perks right away!

    Iíve changed my mind, can I get a refund?

    Refunds are dealt with on a case by case basis and are subject to our Refund Policy. Generally speaking though, refunds are only possible in cases where the package has been purchased in error and remains entirely unused. Get in touch with our support team and theyíll be happy to see what they can do for you, but remember that Premier Club is a limited time offer that gives you the best value and additional perks.

    Iíve purchased the package on the wrong account, how can I transfer it across to the right one?

    Similarly to refunds, membership transfers are only possible to cases in which the membership and none of the Premier Club perks have been used. Take a look here for further help. Be sure to always double check youíre logged into the right account before making the purchase.

    Iíve accidentally purchased a standard membership instead of the Premier Club package, what should I do?

    Donít worry, mistakes happen! Get in touch with our payment support team and theyíll be able to take a look into this for you.

    Iíve purchased a Bronze/Silver package and want to upgrade, is that possible?

    Absolutely! You can upgrade from the cheaper packages to receive all of the incremental benefits and additional membership, all youíll need to do is cover the cost between the package you originally purchased and the price of the package you desire.

    Will my Premier Club package automatically re-bill?

    Our Bronze and Silver packages will automatically re-bill at the end of their respective 3 or 6 month periods. This will be at either the standard membership price, or a grandfathered membership rate if you had access to one prior to purchasing Premier Club. Our Gold package does not automatically re-bill.
  • 15-Nov-2018 11:18:51 - Last edited on 16-Nov-2018 10:20:18 by Mod†Selfie

    Blackwing
    Nov Member 2012

    Blackwing

    Posts: 38,059Sapphire Posts by user Forum Profile RuneMetrics Profile
    Mod†Selfie said:
    Whatís inside the Premier Club vault?
    Itís our way of giving something a little extra to those who pick up the Gold Premier Club package. Once per month, youíll be able to enter the portal at the Grand Exchange, and youíll have one minute to loot as many chests as you can. These chests contain various different rewards so itís definitely something you donít want to miss out on!

    The game already wants you to log in way too much more than is healthy; permanent content over temporary would be better.


    Mod†Selfie said:
    Why are the prices of the packages different in my location?
    The cost of Premier Club is adjusted in different countries to reflect the local cost of membership (which changed earlier this year). Whilst currency conversion can cause small differentials between the prices in some countries, youíll notice that youíre still getting a great discount compared to the price of a standard membership in your location.

    How is 17Ä/17USD a "small" difference for gold premier? You really should readjust the prices to actually reflect as small of a difference as possible.
    The Runescape Witcher
    || Arclight for demons | Ghrazi rapier for humans and monsters

    15-Nov-2018 11:19:55 - Last edited on 15-Nov-2018 12:50:13 by Blackwing

    Ethereal199
    Oct Gold Premier Club Member 2015

    Ethereal199

    Posts: 1,920Mithril Posts by user Forum Profile RuneMetrics Profile
    Blackwing said:
    Mod†Selfie said:
    50% chance to act like a sign of the porter.

    Does this mean that you're gambling for revival when you'd die? Really?


    You do know that Sign of the porter sends items to your bank? I think you have the Sign of Life in your mind instead.
    Hard -> 3a Range Top (#357), 3a Full Helm (#439), Barrows Dye (#1755)
    Elite -> Shadow Dye (#510), Barrows Dye (#680, #1567), 3a Druidic Staff (#969), Sack of Effigies (#972), Ice Dye (#1539)
    Master -> Barrows Dye (#480)

    15-Nov-2018 12:48:23

    Blackwing
    Nov Member 2012

    Blackwing

    Posts: 38,059Sapphire Posts by user Forum Profile RuneMetrics Profile
    Ethereal199 said:
    Blackwing said:
    Mod†Selfie said:
    50% chance to act like a sign of the porter.

    Does this mean that you're gambling for revival when you'd die? Really?


    You do know that Sign of the porter sends items to your bank? I think you have the Sign of Life in your mind instead.

    You're right, that was my bad. Removed that part.
    The Runescape Witcher
    || Arclight for demons | Ghrazi rapier for humans and monsters

    15-Nov-2018 12:50:32

    Mini JIT
    Oct Gold Premier Club Member 2014

    Mini JIT

    Posts: 985Gold Posts by user Forum Profile RuneMetrics Profile
    Iron accounts can not use vault this year? It was the same last year but then it got changed to let us use it with lower level items so will the same not be done this year? Just use the same code you using now.

    15-Nov-2018 14:01:20

    Sapphi
    Aug Gold Premier Club Member 2017

    Sapphi

    Posts: 52Iron Posts by user Forum Profile RuneMetrics Profile
    Question:
    I purchased the summer special (6 months) which is due to expire in early December. I also have an extra month of membership from that twitch prime, pushing my membership end to 5th Jan 19.

    If I were to purchase the gold prem membership today, would it override my summer special days remaining, or would it push it back 12 months like regular membership, so I'd still get access to the vault etc a year from now (early Dec 2019)?

    Also, is there any way to see a breakdown of my 'types' of membership and over which days they apply for?

    15-Nov-2018 15:34:21

    Sharfox
    Jun Gold Premier Club Member 2017

    Sharfox

    Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
    I have a question about the price difference.

    Capture from EU Regulation 2018/302 of 28 February 2018 that will set an end to unjustified geoblocking. The Regulation will start applying as of 3 December 2018.

    "The sale of electronically supplied services. Example: A Bulgarian consumer wishes to buy hosting services for her website from a Spanish company. She will now have access to the service, can register and buy this service without having to pay additional fees compared to a Spanish consumer."

    As UK is still being part of EU beginning from 3 December it is against the regulations to have different price for different EU countries and therefore the 79,99Ä which is 70,80£ is unjustified. How do you explain this?

    Source: https://ec.europa.eu/digital-single-market/en/geo-blocking-digital-single-market , visited 15.11.2018

    15-Nov-2018 15:37:35

    Vonwerner
    Jun Gold Premier Club Member 2014

    Vonwerner

    Posts: 180Iron Posts by user Forum Profile RuneMetrics Profile
    Hi,

    I have a premier club 2018 membership. I think i bought in the middle of january 2018. If i buy permier club 2019 today, november 15 2018, what's going on with my gold membership in november 16 2020?. I will lose my gold staus since nov. 16 2019 to middle of january 2020?, then my gold status for premier 2018 was lost on 2019 premier club bought losing 2 months of gold membership (my gold membersip from premier club 2018 extends to january 2019). And what about the 2 months of membership bought with premier 2018?. my gold membership 2018 extends to january 2019, but when i bought (2018/15/11) premier gold 2019 it will ends in 2019/15/11, then i have near 2 months from gold premier 2018.

    Thanks for answers.

    Von.

    15-Nov-2018 16:27:17 - Last edited on 15-Nov-2018 16:27:33 by Vonwerner

    Galar†Region
    Sep Gold Premier Club Member 2011

    Galar†Region

    Posts: 9,130Rune Posts by user Forum Profile RuneMetrics Profile
    Iím an Ironman, will I be able to take full advantage of the packages?
    As an Ironman, youíll receive all of the perks included with the package subject to a few restrictions. You will not be able to use the following benefits:


    Access to the Premier Club Vault

    this seems to be a mistake

    IM can visit the vault and they have their own loot table but its mostly lower level resources, are you saying its getting removed?

    one of the main draws of this is the VIP tokens, are you telling me your gonna block IM acess soon? my friend could go in twice this mont and shes IM
    *~War Tortoise
    :(

    15-Nov-2018 17:33:07

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