This is really a plea to Jagex for assistance is there is no support option for this, and Peanut Labs was unhelpful at all. I am at this point super angry and just wanting help
I went throught the earning Runecoins option. One of the deals was to sign up for Hulu. i did not have Hulu so, so this was a affordable way to get runecoins while getting a free trial of a product. It said it was free, which I assumed meant a free month trial or something and then either pay or cancel. I clicked on the link and went through the process.
1. I never received any RuneCoins
2. I was billed for Hulu! It was marked as free.
After this, I went through the actions that was suggested through the help guides on Jagex. I sent feedback and reported the problem to Peanut labs through the link provided in runescape website. I received a generic email from peanut labs stating that they received my request. Not long after, I received another reply with a generic response say I will not receive the credit with not much explanation.
I emailed them back for more details or options to work with them, but they just keep responding back with the same scripted generic response. I doubt that anything even looked into my situation or that they care. Through digging, I found a phone number for their customer support and it only brings you to a voicemail and you never get a response.
Any suggestions, who can help? I am assuming this is something that Jagex/Runescape should assist with at this point but cannot find the support help, or where to go.
I went throught the earning Runecoins option. One of the deals was to sign up for Hulu. i did not have Hulu so, so this was a affordable way to get runecoins while getting a free trial of a product. It said it was free, which I assumed meant a free month trial or something and then either pay or cancel. I clicked on the link and went through the process.
1. I never received any RuneCoins
2. I was billed for Hulu! It was marked as free.
After this, I went through the actions that was suggested through the help guides on Jagex. I sent feedback and reported the problem to Peanut labs through the link provided in runescape website. I received a generic email from peanut labs stating that they received my request. Not long after, I received another reply with a generic response say I will not receive the credit with not much explanation.
I emailed them back for more details or options to work with them, but they just keep responding back with the same scripted generic response. I doubt that anything even looked into my situation or that they care. Through digging, I found a phone number for their customer support and it only brings you to a voicemail and you never get a response.
Any suggestions, who can help? I am assuming this is something that Jagex/Runescape should assist with at this point but cannot find the support help, or where to go.
27-Nov-2017 22:46:07