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Negative Keys, Hearts of Ice

Quick find code: 366-367-715-65971313

TekWolf
Apr Member 2018

TekWolf

Posts: 143Iron Posts by user Forum Profile RuneMetrics Profile
So I logged in today to claim my keys and advent calendar rewards when, to my surprise, I saw I had "-1" key and "-517" hearts of ice.
Has anybody else ever encountered this problem? If so, how do I go about resolving it?

Things I've done:
* I've submitted a bug report in-game.
* I've logged out, then back in again.
* I've posted this message.

Thanks!

07-Dec-2017 07:13:39

Blackwing
Nov Member 2012

Blackwing

Posts: 39,097Sapphire Posts by user Forum Profile RuneMetrics Profile
Unless it's just a visual glitch, the first thing that comes to mind from negative balance is that you have paid Jagex money and then after successfully completing the purchase, having cancelled the payment afterwards (or it was cancelled for some other reason).
The Runescape Witcher
|| "Beware of the one called the Man of Glass. Seek salvation in the glass that can't be broken."

07-Dec-2017 09:49:15

TekWolf
Apr Member 2018

TekWolf

Posts: 143Iron Posts by user Forum Profile RuneMetrics Profile
If that were the case, it would have prevented me from logging in, according to their support section. Regardless, it seems my problem has been resolved. I'm wondering if this has happened before. Sad thing is that I didn't get credit for today's daily keys.

07-Dec-2017 20:52:38

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