So I logged in today to claim my keys and advent calendar rewards when, to my surprise, I saw I had "-1" key and "-517" hearts of ice. Has anybody else ever encountered this problem? If so, how do I go about resolving it?
Things I've done: * I've submitted a bug report in-game. * I've logged out, then back in again. * I've posted this message.
Unless it's just a visual glitch, the first thing that comes to mind from negative balance is that you have paid Jagex money and then after successfully completing the purchase, having cancelled the payment afterwards (or it was cancelled for some other reason).
If that were the case, it would have prevented me from logging in, according to their support section. Regardless, it seems my problem has been resolved. I'm wondering if this has happened before. Sad thing is that I didn't get credit for today's daily keys.