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Beyond the Arc - Jagex Answer

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Mod Osborne

Mod Osborne

Jagex Moderator Forum Profile Posts by user
Hi guys,

Over the past couple of days, there’s been a lot of heated discussion about the Beyond the Arc promotion, which has understandably opened up conversations about microtransactions in general. We haven’t been ignoring these conversations: you can be sure that we’re all reading them, and are deep in our own discussions about what it might mean for the future.

It’s probably worth noting what the main criticisms are:

- Beyond the Arc feels like we are putting an Arc reward behind a paywall. That’s largely because the Arc rewards are – as we’re aware – underwhelming
- A combat and Invention-related reward feels like a game content update, not a reward from a Treasure Hunter promotion.
- The outfit can’t be gained using daily keys. You need additional keys to complete the
- The frequency of Treasure Hunter promotions feels constant right now

It’s also worth keeping in mind that, when it comes to microtransactions, they are vital to RuneScape as a business. Without them we wouldn’t be able to invest in RuneScape as much as we currently do. Regardless, when we design promotions, we try to consider and balance the health of the game, the commercial success of RuneScape, and of course – how microtransactions impact on you.

Here are my answers to your feedback below:

Arc rewards behind a paywall

When we first sat down to design The Arc – Chapter One, we wanted to get the gameplay right and we were more interested in giving you satisfying XP rates than item rewards. We got that wrong. You need more than just XP rates to tempt you to play – in the case of The Arc – for up to 30, 40 hours.

We’re sorry about that, and we’ve learned for Chapter Two. One of the core focuses is to make it more rewarding. There are plenty of item rewards planned for The Arc – Chapter Two and you will hear about them at Runefest (I can reveal one reward now: the Crystal Siphon, which lets you siphon crystal equipment as if they were Tier 90, gaining extra XP rewards).

The lack of rewards in The Arc has meant that the High Armour of Hanto feels like something we ripped out of the content and plopped behind a paywall. That was not the case at all, but I can see how it could be seen that way.

Combat/Invention Gear in Treasure Hunter

It’s possible that we will release combat gear on Treasure Hunter in the future, but it’s clear we need to be smarter in our approach. Future combat gear on Treasure Hunter should not be a replacement for current ingame gear, and it shouldn’t devalue the methods of getting those items.

It should be noted that we are looking for other ways to bring the High Armour ingame - Vic’s store, for example, or other methods – as long as we do not undermine those who have already gained in in Beyond the Arc.

Inability to gain item using daily keys

We clearly need to do some thinking on how we do this kind promotion in the future. We made some changes based on your feedback since the last promotion of this style - Flight of the Butterflies – but these didn’t go far enough. In particular, we will be exploring the idea of allowing long-term completion of the maps like this suggestion.

Promotion Frequency

This is where we have to come back to the point that microtransactions are an extremely important factor in making RuneScape a continued success. We don’t want to overwhelm you with promotions, though: there should be a balance between ensuring commercial success for the game, and making it fair and within a reasonable range which you – our community – are happy with.

I hope this addresses some of your concerns around the promotion and the state of microtransactions within RuneScape.

All the best,

Mod Osborne & the RuneScape Team

09-Sep-2016 16:51:36

Hguoh
Mar Gold Premier Club Member 2014

Hguoh

Posts: 7,413Rune Posts by user Forum Profile RuneMetrics Profile
Mod Osborne said:
There are plenty of item rewards planned for The Arc – Chapter Two and you will hear about them at Runefest (I can reveal one reward now: the Crystal Siphon, which lets you siphon crystal equipment as if they were Tier 90, gaining extra XP rewards).


Does that (along with the addition of yet another augmentable hybrid set) mean that crystal armor (both basic and attuned) will finally be able to be augmented (as any t70+ hybrid gear should be), or will the weapons and skilling tools (pickaxe, hatchet, and fishing rod) remain the only augmentable pieces of crystal equipment?

09-Sep-2016 17:01:52 - Last edited on 09-Sep-2016 17:02:33 by Hguoh

Bzay
Jul Gold Premier Club Member 2012

Bzay

Posts: 3,048Adamant Posts by user Forum Profile RuneMetrics Profile
Arc Rewards Behind a Paywall

The community would not have a problem if the armor was completely Cosmetic or if the reclaim cost from Diango were higher. 2m is too cheap considering this makes Invention cheaper to train. The community also has no problem with items being added to Solomon's because SGS is not as P2W as the wheel. Hopefully by batch 2 we have more than enough rewards to overshadow this promo. It would have been better to wait until after the Arc was released in full to release something like this.

Combat/Invention Gear on TH

These should never be released on TH imo mainly because it was always devalue current tiers no matter how low it is. Combat/Invention XP boosters are a great way to have Combat/Invention promos.

Inability to gain item using daily keys

This promo went extremely too far. Around 320 keys for the promo is completely unfair. Promotions should be more balanced in regards to where you only need no more than triple the amount of keys you can earn in the promotion period

Promotion Frequency

A promotion every other week would not hurt as much as b2b2b2b promotions like we have been getting. It's annoying seeing TH get promoted Th-Mon and Tues every single week while other content teams have to fight for animators and artists to design their products. The TH money should be invested elsewhere to help content teams release content in full rather than batch releases. It's annoying hearing content devs say that they couldnt release something on time due to an animator not being available at the time while TH has been getting fancy animated complex interfaces week after week.

09-Sep-2016 17:21:46

Autumn Elite

Autumn Elite

Posts: 3,464Adamant Posts by user Forum Profile RuneMetrics Profile
Sorry to say, but this is just words we have heard before. Every time there is a particularly damaging promo, it goes back to the safer ones for a while then we get another incredibly OP one in a few months. Just this year we have had the Rift promo, Guthixian butterflies, now this Arc promo. Clearly you aren’t learning lessions; you just say that and continuing when you think you can get away with it.

Even in this post you show this. You are trying to figure out how to put these rewards in less hated promos, not stopping.

I understand microtransactions are part of the gaming industry. I truly do but the level Jagex does is purely unnecessary and just sheer greedy. You didn’t need to charge for every time things are coloured when you released the colour wheel, you did not have to take a players idea to have the 2014 halloween event teddy bear (which the suggestion and petition was for a in game reward) into a Solomon cosmetic, and you don’t need 300 plus key promos. It is just greediness.

So sorry, I dont trust this. We have seen lots of these apologies (Silverhawk boots anyone?) and it just continues year after year. I will believe you about changing when I see it, not these empty promises.


You also say microtransactions help you invest in the game. Where exactly? We are at a all time low in many cases and on the reddit thread, you strongly implied doing even less work (which is getting close to near impossible these days).
Wake me up when Osborne resigns | Will not be renewing membership until Jagex deals with its toxic developer culture & has a new, better lead designer | *Soon TM” is not a fun joke, it is an admission the company is an embarrassment

09-Sep-2016 17:31:32

Supper Man40
Oct Member 2013

Supper Man40

Posts: 1,636Mithril Posts by user Forum Profile RuneMetrics Profile
I fully agree with what Bzay said. At least it's nice to see that Jagex somewhat acknowledges it.
And well, I also kinda agree with Autumn Elite's statement. There are reddit posts from over a year ago where Jagex promises to 'look into it', and nothing really changed. In fact, MTX became even more apparent/aggressive with second chance Tuesdays.

09-Sep-2016 17:33:17 - Last edited on 09-Sep-2016 17:44:24 by Supper Man40

Hguoh
Mar Gold Premier Club Member 2014

Hguoh

Posts: 7,413Rune Posts by user Forum Profile RuneMetrics Profile
Bzay said:
Arc Rewards Behind a Paywall

The community would not have a problem if the armor was completely Cosmetic or if the reclaim cost from Diango were higher. 2m is too cheap considering this makes Invention cheaper to train. The community also has no problem with items being added to Solomon's because SGS is not as P2W as the wheel. Hopefully by batch 2 we have more than enough rewards to overshadow this promo. It would have been better to wait until after the Arc was released in full to release something like this.


At 2m a piece, the weapons have many cheaper alternatives.

Similarly when comparing the armor to it's nearest analog (Akrisae's top and bottom), the Akrisae gear is only 600k more expensive with the added benefit of potentially getting undead components.

If you add in single style gear to the mix, there's also Ahrim's and Ganodermic that are actually cheaper (with Ganodermic offering better xp to boot).

The Invention training part of the promotion was actually pretty well balanced imo. The key amount needed is an entirely different story, as is the frequency with which we are getting promotions.

09-Sep-2016 17:42:45 - Last edited on 09-Sep-2016 21:32:26 by Hguoh

Alexraptor
May Gold Premier Club Member 2012

Alexraptor

Posts: 5,672Rune Posts by user Forum Profile RuneMetrics Profile
Microtransactions of this level just are not acceptable for a purely subscription based game.. period.
In some ways raising the graphical fidelity of the game is one of the biggest mistakes you ever made. Not only are you alienating people with your graphical rework and destruction of classic areas like Catherby, but it also means it costs you A LOT more to push out content while maintaining that standard.
And runescape was "never" a game about awesome graphics to begin with.

Enough with the flashy graphics, enough with the microtransactions. Time to scale back and make things simpler and produce more actual playable content we can sink our teeth in and engage with.
O_o:P:@:O

09-Sep-2016 19:24:00

Rossmallo
Feb Member 2019

Rossmallo

Posts: 2,649Adamant Posts by user Forum Profile RuneMetrics Profile
Talk.

That's all you people do.

The way that we have been treated, Microtransaction wise, has left us with zero trust in your words. You've made promises before. You said you'd ease up on the MTX. But you lied. You lied to all of our (virtual) faces. Again and again. And I'm sure I am not the only one that is truly and utterly sick of being deceived.

Actually DO something instead of just talking. Then we might be able to trust you again.
Fullblown non-playing lurker since 26/06/17. May come back if both the devs and the MTX team get their bloody act together.

09-Sep-2016 20:44:31

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