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need jagex to actually respond

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SGT MICK 461
Aug Member 2019

SGT MICK 461

Posts: 927Gold Posts by user Forum Profile RuneMetrics Profile
I've sent emails and still no reply. im done waiting. I've been hacked twice this year and you won't do anything, i'm sick of losing my items and gold that ive work hard for over years of trying to save up for. I've been on this game for well over 10 years and you can't even take the time to email me back and try to fix this issue?

01-Jun-2019 00:27:39

Skod River
Nov Member 2009

Skod River

Posts: 6,929Rune Posts by user Forum Profile RuneMetrics Profile
Hey SGT MICK 461.

Hmm if you have been hacked a few times , then do you really need to look into of your behavior when using your computer and internet.

This is what i would suggest you to do :

https://support.runescape.com/hc/en-gb/articles/360000611857-Securing-your-computer
https://support.runescape.com/hc/en-gb/articles/207498275-Securing-your-account

If you also play on your phone :

https://support.runescape.com/hc/en-gb/articles/360000611877-Securing-your-mobile-device-

And just in case this page as well :

https://support.runescape.com/hc/en-gb/articles/207258145-Keeping-your-email-secure

Which email did you use to trying to contact Jagex about your issue?
Clan : Order Of Adventurers

FriendsChat : Ooa team

01-Jun-2019 07:43:32

Archaeox
Dec Gold Premier Club Member 2011

Archaeox

Posts: 46,893Sapphire Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
I've sent emails and still no reply. im done waiting. I've been hacked twice this year and you won't do anything, i'm sick of losing my items and gold that ive work hard for over years of trying to save up for. I've been on this game for well over 10 years and you can't even take the time to email me back and try to fix this issue?

1. This is the worst possible forum to post in if you want Jagex Staff attention. There's a special Account Help forum for a reason.

2. Jagex can't do anything about YOUR security. It's down to YOU to
- use a Bank PIN and the Authenticator
- make sure that you don't use 3rd-party clients that steal your login data
- not visit fake (phishing) sites promising free giveaways
- not get infected by viruses, trojans or drive-by malware (website scripts).

There's plenty of information to help you, as Skod River has already pointed out, but ultimately the responsibility is YOURS.

~~~~ Just another victim of the ambient morality ~~~~
~~ Founder of the Caped Carousers quest cape clan ~~

01-Jun-2019 08:53:56

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 19,658Opal Posts by user Forum Profile RuneMetrics Profile
It's up to you to "fix this issue", not Jagex.
They don't have a Magic Button to provide security on your PC, you need to research how to do it yourself.

If you've been hijacked - you've left a door open somewhere. Before anything else you need to run a scan with a good cleaner to see and remove whatever nasties you may have picked up, Malwarebytes is a good start.

When you are sure your PC is clear of spyware etc., ... then you start with the new password, bank PIN, 2-step authentications etc.

Ditch your third party client, stop being lazy and clicking on links, run regular scans ... Jagex aren't responsible for your sloppy housekeeping. You are.
Le Chat Guerrier

Bwian's Towel & Grief Shop

01-Jun-2019 09:11:51

ToP BaSS
Apr Member 2009

ToP BaSS

Posts: 17,563Opal Posts by user Forum Profile RuneMetrics Profile
SGT MICK 461 said:
I've been hacked twice this year and you won't do anything..... fix this issue?


You agreed to the following when you made the account.


Your Account and License

You agree to keep your password safe at all times and not to disclose it to any other person. You are responsible for the activities of all persons who use your password to gain access to your account.

01-Jun-2019 17:34:00

SGT MICK 461
Aug Member 2019

SGT MICK 461

Posts: 927Gold Posts by user Forum Profile RuneMetrics Profile
as i fully understand that is up to me to make a safe password and protect it. i still feel upset that someone who has had this account for a long time and payed into membership for years that i cant even get an email back from jagex to help me, a simple review over this issue and to help the players make sure their account is secure should be an issue. i can work and make gold back but being ignored and pushed to the side is poor service. i always have regular scans and make sure everything is clean, i have more work and personal things on my computer than just a game to worry about. I DO NOT use any form of third party cleintel on my computer nor need to, the idea of immediately being told "stop being lazy" and "sloppy housekeeping" is a disgusting way to respond to a issue and is in poor taste to feel the need to to post it.
Once again im more conserned that jagex cant even take 5 minutes to reply to basic email on account issues.

12-Jun-2019 23:47:44

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