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locked accounts?

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DarkScapeIM
Jun Member 2019

DarkScapeIM

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
hello i have a question to why multiple of my accounts on rs3 are locked today that wasnt locked before ive never had an issue before today of signing into my accounts as i am original owner ..im confused on why they would be locked was it bc they got compromised or something? ive tried to recover my original account but it got denied? im rather saddened that this is happening but id like some sort of closure

20-Jun-2019 20:28:11

Vlumondoxa

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hi there,

How quickly is the recovery being declined, directly or does it take longer then an hour?

You might want to have an look here.

Best of luck.
I don't have a signature, but wanted to have some content here.

20-Jun-2019 20:30:30

333333333

333333333

Posts: 26,279Sapphire Posts by user Forum Profile RuneMetrics Profile
If you recently moved location or country or if you play with vpn that uses IP of different locations and countries then account locks will trigger to protect it! Read this article! It resets your password to unlock your account(s)! My goals and achievements on F2P accounts! ---> Thread! <---

20-Jun-2019 20:49:16

SkodáRiver
Nov Member 2009

SkodáRiver

Posts: 7,143Rune Posts by user Forum Profile RuneMetrics Profile
Hey B0ndScap3

Since your accounts are locked , would i suggest you to look into this page :

https://support.runescape.com/hc/en-gb/articles/206103939-My-account-is-locked

Then would i suggest you to look into this page as well :

https://support.runescape.com/hc/en-gb/articles/206666629-Denied-password-resets

You need to focus on the oldest information there are about your accounts.
Clan : Order Of Adventurers

FriendsChat : Ooa team

20-Jun-2019 21:07:58

Irish Biker2
Jan Member 2013

Irish Biker2

Posts: 11Bronze Posts by user Forum Profile RuneMetrics Profile
Okay, so maybe somebody can explain why my multiple accounts were blocked also. I've been a member for well over 10years. I've been able to recover my Junior account (this one) but my main account is still Locked. What is going on?? I was using my main account 1 week ago, I only just paid for a month more membership last week, I went on holiday, and whilst there I tried to access my account, and was informed that it was locked. Well needless to say, that as the account is so old, I was unable to remember everything that I had originally set up for security and certainly can't remember what ISP I originally setup the account from etc. As I was away from home I had no access to the email account that I'd used to setup the account. I got home this morning and now I'm told that my account is locked for security reasons?? What the heck guys, over the years I've invested over Ç4.5k on membership for my accounts, but now, my main account that's not far from Maxed is unavailable to me. What can I do ??>

26-Jun-2019 11:49:19

SkodáRiver
Nov Member 2009

SkodáRiver

Posts: 7,143Rune Posts by user Forum Profile RuneMetrics Profile
Hey Irish Biker2

My reply to Op of this thread , is advices i would suggest you to look into as well.

Their could be a few reasons to why your account(s) got locked :

1. Somebody beside you tried to log into the game by using the correct login details (fare away from where you normally do play the game)

2. You did log into your account , in another country or fare away from where you normally do play the game (and did not have Auth set up for your account)

Malua was a bit faster then me , so please listen to her's advice :)
Clan : Order Of Adventurers

FriendsChat : Ooa team

26-Jun-2019 12:12:25 - Last edited on 26-Jun-2019 12:13:29 by SkodáRiver

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