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perm ban help

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Agent Cage
Sep Member 2017

Agent Cage

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
hello i wasn't able to recover my original account till recently after a hacker got it changed all the security settings and got the account perm banned from hacking. i have read over the rules and suggestions and even tried to appeal for it to no prevail. this account if very old and took me several years to get it back. what is weird i can still log into it for account information but nothing more.. please help. user name: CageTheFroob. im running on straws here trying to recover this account.

13-May-2019 22:49:06

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,723Adamant Posts by user Forum Profile RuneMetrics Profile
If it is a ban for "Hijacking" it cannot be appealed and if you try to appeal it then they
will indeed ignore you.

Your account is gone. Best to start over and dont dwell on it.

We are all players in the forums and only here to give advice.

Sorry that this is bad news.
The richest person is not who has the most. It is who Needs the least.

13-May-2019 22:51:07

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,723Adamant Posts by user Forum Profile RuneMetrics Profile
it is lost to play on. Jagex never actually deletes an account but
you wont ever get to play on it because of the offense. so therefore
it is lost to YOU.

Lets say they disabled it to play on.. you will still be able to see the
account status and such if you log into the account part of the
website. You wont ever get it back in game.
The richest person is not who has the most. It is who Needs the least.

14-May-2019 16:01:42 - Last edited on 14-May-2019 16:09:49 by Ladyolake

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,723Adamant Posts by user Forum Profile RuneMetrics Profile
If you look at the account bans page it clearly says it wont be appealable so
its not false hope at all.
The richest person is not who has the most. It is who Needs the least.

14-May-2019 19:27:26

Vlumondoxa
Mar Member 2019

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Ladyolake said:
If you look at the account bans page it clearly says it wont be appealable so
its not false hope at all.

Ladyolake is talking about this page.

Best of luck with a new account!
I don't have a signature, but wanted to have some content here.

14-May-2019 19:39:09

Agent Cage
Sep Member 2017

Agent Cage

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
like i said before if that was the case they should of deleted the account then. instead of allowing me to log in years after it was banned. this account that im chatting on here is what i made after it was hacked... but i still want the old account back not for its riches (probably all gone anyway) but the time and effort i put in it.

16-May-2019 20:34:40

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17-May-2019 00:31:13

CM Brandon

CM Brandon

Local Moderator Posts: 1,642Mithril Posts by user Forum Profile RuneMetrics Profile
Hid a flaming post.

But as it had been mentioned already, it's not possible to appeal this type of ban, but if you 100% feel as though this was done in error, you can try appealing it here, while selecting the options that'll permit you to actually submit an appeal.

They should be able to see the IP's, locations, devices, etc, that were used to hijack the accounts, and if yours wasn't used, there might be some hope (nothing is guaranteed), otherwise, you might be outta luck. So only submit an appeal if you're confident this was done in error, cause if it wasn't, I wouldn't suggest trying at all.
Community Manager for Jagex.

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17-May-2019 01:29:38 - Last edited on 17-May-2019 01:34:21 by CM Brandon

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