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Unable to Remove authenticator

Quick find code: 408-409-715-66104769

Kenster62
May Member 2019

Kenster62

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

I was trying to play Runescape with my son and I used an account I had created many years ago to start on the old school server. I had no problem logging in for the first few weeks and then one day it said I had set up an authenticator and needed to enter the PIN. I never set up an authenticator and when I tried to remove it I found out I was banned. I appealed the ban and it was overturned, but there is still an authenticator on the account, that I didn't set up. Now when I go to attempt to remove the authenticator it sends a link to my e-mail that does not work and has locked me out on 3 separate occasions.

Thanks for the help.

09-Jun-2019 17:50:16

Kenster62
May Member 2019

Kenster62

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
So, this is what I used to try to remove the authenticator but it sends me a link to remove it, that doesn't work. After two or three attempts of getting the E-mail resent it locks my account from trying again for however long, I generally wait until the next day and have the same problem.

09-Jun-2019 20:07:35

Skod River
Nov Member 2009

Skod River

Posts: 6,583Rune Posts by user Forum Profile RuneMetrics Profile
Hey Kenster62.

Since you do get that disabled link after requesting it , would i suggest you to try this out :

https://support.runescape.com/hc/en-gb/articles/205844442-How-to-flush-DNS-cache
https://support.runescape.com/hc/en-gb/articles/360001441169-How-to-clear-your-cache-
https://support.runescape.com/hc/en-gb/articles/360001367749-How-to-clear-your-browser-Cache-

or maybe try another Browser.
Clan : Order Of Adventurers

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09-Jun-2019 20:13:58

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