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Name Change, Can't Change Back

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Pis2ols
Jan Member 2019

Pis2ols

Posts: 1,427Mithril Posts by user Forum Profile RuneMetrics Profile
There was some weird glitch where I was testing out names and then it said that this name wasn't available.

Then somehow I was like oh, but it went through anyways and my name changed from "pis2ols" to this name.

I bought a bond to change it back to "pis2ols" but it says the name "pis2ols" was taken?

Can a Moderator help me change it back. I run a friends chat I really need it back ASAP. I've already used 2 bonds to try to fix this and reset name change but it still exists.

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10-Jun-2019 09:47:00 - Last edited on 10-Jun-2019 20:09:48 by Pis2ols

Vlumondoxa

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hello,

Sadly if the name is taken, there is no way to get it back. See here.

If I add you with the old name, I get you added so maybe it has been blacklisted by Jagex.
I don't have a signature, but wanted to have some content here.

10-Jun-2019 10:01:38

Pis2ols
Jan Member 2019

Pis2ols

Posts: 1,427Mithril Posts by user Forum Profile RuneMetrics Profile
Vlumondoxa said:
Hello,

Sadly if the name is taken, there is no way to get it back. See here.

If I add you with the old name, I get you added so maybe it has been blacklisted by Jagex.


The name wasn't taken by another player. I name changed like 5 minutes ago and it should be reserved for 35 days.

I used a bond to override the wait time and I can't change back. This whole thing started with a weird error from the ingame client when it said a name wasn't available but it went through anyways.

What do you mean by blacklisted?
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10-Jun-2019 10:04:18 - Last edited on 10-Jun-2019 20:09:04 by Pis2ols

Pis2ols
Jan Member 2019

Pis2ols

Posts: 1,427Mithril Posts by user Forum Profile RuneMetrics Profile
Malua said:
You need to revert to your previous name from outside the game (in account management).


Tried from account management, said name was taken.

Ahh I run a FC with 150+ people, everythings going to die if I can't name change back.

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10-Jun-2019 10:08:38 - Last edited on 10-Jun-2019 21:13:59 by Pis2ols

Malua
May Member 2006

Malua

Posts: 32,171Sapphire Posts by user Forum Profile RuneMetrics Profile
"I got the notification that this current name was taken but it went through anyways."
The name change would only have gone through if you confirmed by clicking the 'Set Name' button.

The only reason I can think of for the revert not working is the previous name has a group of letters in it that are now blocked in names.
It is OK while you continue to use the name but the minute you change away from it, it falls into the blocked names list.
If this is the case, Jagex will not provide support to return the name.
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10-Jun-2019 10:22:37

Pis2ols
Jan Member 2019

Pis2ols

Posts: 1,427Mithril Posts by user Forum Profile RuneMetrics Profile
Malua said:
"I got the notification that this current name was taken but it went through anyways."
The name change would only have gone through if you confirmed by clicking the 'Set Name' button.

The only reason I can think of for the revert not working is the previous name has a group of letters in it that are now blocked in names.
It is OK while you continue to use the name but the minute you change away from it, it falls into the blocked names list.
If this is the case, Jagex will not provide support to return the name.


I was finding names for my alt. My alt tried entering this same name but it said not available. I did the same thing on my main and then it went through. My alt should have gotten the name if it were available.

A Mod changed my name awhile back to Pis2ols, I hope they can do it again. If there's some BS blacklist system because there's a 2 in my name, then I quit the game. If you can help me reach out to a JMod that would be appreciated.

I basically run the last popular economy related friends chat on Runescape... If I can't name change back, people can't join and the community dies.

This was what I saw on my alt before I even named changed my main.
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10-Jun-2019 10:27:16 - Last edited on 10-Jun-2019 21:15:06 by Pis2ols

Malua
May Member 2006

Malua

Posts: 32,171Sapphire Posts by user Forum Profile RuneMetrics Profile
"My alt should have gotten the name if it were available."
Not necessarily.
If the Sasahara name was removed from an account due to inactivity and your alt is a low level account, the alt might be unable to select the "released" name.
However your main is definitely high enough total level to be able to.

If you needed JMod assistance previously to revert to the name, you will definitely need assistance again.
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10-Jun-2019 10:35:03

Pis2ols
Jan Member 2019

Pis2ols

Posts: 1,427Mithril Posts by user Forum Profile RuneMetrics Profile
Can you help me reach out for help?

Not sure if there's any other customer service other than through Twitter. Awhile back Mods used to be here but doesn't look like it anymore.
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10-Jun-2019 10:39:10

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