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Account banThread is locked

Quick find code: 408-409-724-66104288

Trilll
Dec Member 2018

Trilll

Posts: 570Steel Posts by user Forum Profile RuneMetrics Profile
Hello, me and my childhood best friend have been playing for 10+ years. This week his osrs account scatzie420 was hacked and they stole everything then he recovered his account and then his account got a permanent for whatever the hacker was doing when they stole the account. This was all in less than 24 hours of happening. He is unable to appeal his ban or anything it is very displeasing.

06-Jun-2019 18:21:24

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,383Opal Posts by user Forum Profile RuneMetrics Profile
Hi Trilll.

While waiting for the reply to his ban appeal, which your friend can raise via the link Tranq gave you, he should make sure his PC, email and Runescape accounts are secure using the advice here:
Security
Keeping your email secure
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06-Jun-2019 20:19:02 - Last edited on 06-Jun-2019 20:19:40 by Asahel Frost

Trilll
Dec Member 2018

Trilll

Posts: 570Steel Posts by user Forum Profile RuneMetrics Profile
He Finally replied after about a week and would not unban his account even though it was hacked and everything was stolen and then when he finally regained access they permabanned it when he had done not a single thing wrong. Can somebody please help?

15-Jun-2019 19:24:31

Vlumondoxa
Mar Member 2019

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Account ban appeals are being checked by multipe Jagex Moderators, if they don't unban the account there is nothing else that can be done.
I don't have a signature, but wanted to have some content here.

15-Jun-2019 20:53:00

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,724Adamant Posts by user Forum Profile RuneMetrics Profile
The sad thing is sometimes hackers can spoof the ip address and in those
cases its really sad because no matter what jagex can only look at the
digital records.

Sorry this had to happen to your friend,
The richest person is not who has the most. It is who Needs the least.

15-Jun-2019 20:58:58

CM Brandon

CM Brandon

Local Moderator Posts: 1,693Mithril Posts by user Forum Profile RuneMetrics Profile
Locked thread as I think the concerns have been addressed as best as they could.

As it was already mentioned, ban appeals are reviewed manually, so if the JMod who reviewed the account determined that the actions that led to the ban were done by the owner of the account, then sadly, there's nothing further that can be done.

I'm sorry to hear about your friends' account.
Community Manager for Jagex.

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15-Jun-2019 21:17:36

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