Hello, me and my childhood best friend have been playing for 10+ years. This week his osrs account scatzie420 was hacked and they stole everything then he recovered his account and then his account got a permanent for whatever the hacker was doing when they stole the account. This was all in less than 24 hours of happening. He is unable to appeal his ban or anything it is very displeasing.
While waiting for the reply to his ban appeal, which your friend can raise via the link Tranq gave you, he should make sure his PC, email and Runescape accounts are secure using the advice here: Security Keeping your email secureGlad to be of service (Powered by GPP™ - Share and Enjoy!)
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- Last edited on 06-Jun-2019 20:19:40 by Asahel Frost
He Finally replied after about a week and would not unban his account even though it was hacked and everything was stolen and then when he finally regained access they permabanned it when he had done not a single thing wrong. Can somebody please help?
Locked thread as I think the concerns have been addressed as best as they could.
As it was already mentioned, ban appeals are reviewed manually, so if the JMod who reviewed the account determined that the actions that led to the ban were done by the owner of the account, then sadly, there's nothing further that can be done.
I'm sorry to hear about your friends' account.Community Manager for Jagex.