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Hacked and banned

Quick find code: 408-409-822-66105267

Holy-Age

Holy-Age

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, i didnt play osrs for like 2 years. No i got intrested again and watched some YT. I just wanted to log in and it said my account has perm ban.. Since 16 october 2018. Really weird because i had set al things like authenticator and email confirmed. I have never gotten a notification i maybe got hacked. But the biggest question, can i get my account back? Not this account, but "Mr. Baseball". I cant get on forums with that account tho... Sorry for bad English

12-Jun-2019 11:55:03

Skod River
Nov Member 2009

Skod River

Posts: 6,930Rune Posts by user Forum Profile RuneMetrics Profile
Hey Holy-Age.

Well it all depends of what offence the account got a Perm ban for.

But i would suggest you to look into this page :

https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans

Read it all and then use the Appeal tab.

Good luck :)
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12-Jun-2019 12:24:16

Holy-Age

Holy-Age

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I dont really understand it. I appaeled ban but it doenst say something. I cant write my problem and i just understand it. I really want my account back:/ Played this game since 2005 (6 years old).. Didnt play for 2 years because busy with work and now this..

12-Jun-2019 17:25:40

Malua
May Member 2006

Malua

Posts: 31,910Sapphire Posts by user Forum Profile RuneMetrics Profile
There is no need to write anything in the ban appeal.
Jagex is specifically looking for evidence of hijacker activity on your account at the time of the ban. You cannot supply them with this information because you don't know what happened.

All you need to do is correctly identify the account so that Jagex check the right one.
It will take up to 14 days to get the result of your appeal.
Good Luck. :)
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12-Jun-2019 23:15:51

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