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Do not wish to post issue here

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Woody Chain
Sep Member 2005

Woody Chain

Posts: 1,817Mithril Posts by user Forum Profile RuneMetrics Profile
I wish to contact jagex but I do NOT wish to raise that in any forum.
Is there no longer anyway to send an email to jagex these days?
I recall being able to do that a few years back
I try all possible routes once I log into my account but they all take you around in circles with no means to send a message privately to the company/support
If the company/support will not accept any message from me so I can resolve the issue, then perhaps I should no longer spend my money on the company product
Thank you.

25-Jun-2019 21:17:20

Woody Chain
Sep Member 2005

Woody Chain

Posts: 1,817Mithril Posts by user Forum Profile RuneMetrics Profile
Thank you for responding Vlumondoxa, but if the company will not provide any means for me to contact it then I feel that is terrible service and not deserving of my continued patronage.

25-Jun-2019 21:25:40

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,658Opal Posts by user Forum Profile RuneMetrics Profile
Hi Woody Chain

If you give a rough idea of your issue, but with no private details, one of the Helpers can advise you on your next steps.
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

25-Jun-2019 21:29:55

Aethel Wolf
Mar
fmod Gold Premier Club Member
2005

Aethel Wolf

Forum Moderator Posts: 21,811Opal Posts by user Forum Profile RuneMetrics Profile
Hello there

The support section (on top of page) should contain many pages with a 'Contact Us' button at the bottom of the article. Otherwise it is very difficult to give you the right direction if there is no topic on hand (you do not have to elaborate though). Jagex does not simply have a 'General email address' to raise an issue. There are different channels to go to.

Or is this what you're looking for?
https://www.jagex.com/en-GB/contact-us

25-Jun-2019 21:32:28 - Last edited on 25-Jun-2019 21:33:29 by Aethel Wolf

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