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-1680 jcoins

Quick find code: 410-411-411-66067726

Sad Squirrel
Dec Member 2017

Sad Squirrel

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
what are jcoins? why am I in the negatives? i sent a few messages and no response. I am not going to pay $300 for it. not worth it. I just want my account back, I dont want to lose all the progress i made on this account. it doesnt even show what has been purchased. someone please help!

12-Dec-2018 22:27:29

Steelweaver
Sep Gold Premier Club Member 2015

Steelweaver

Posts: 11,493Opal Posts by user Forum Profile RuneMetrics Profile
JCoins are, in essence, a way for Jagex to lock your account for negative purchases.

It means that a card tied to your account did a charge that was eventually reversed without having the product to account for.

More info found here.
The Steelweaver

World Guardian #835
Maxed 9/7/2016
120 Smithing 1/4/2019

12-Dec-2018 22:35:34

Sad Squirrel
Dec Member 2017

Sad Squirrel

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
But, I never made any purchases. I only pay my monthly subscription. like after I sent a message, it went from $1680 to $380 but still. Do i really have to pay $380 to get my account back?

12-Dec-2018 23:03:52

Transcendent
Jun Gold Premier Club Member 2010

Transcendent

Posts: 34,695Sapphire Posts by user Forum Profile RuneMetrics Profile
Someone on your account bought something, Treasure Hunter keys, bonds, Runecoins, Solomon's items, or did offers for keys or RuneCoins that required a purchase then cancelled after getting them.

If it wasn't you, someone else got access to your account and then cancelled payment after getting things, or used a stolen credit card leaving the account owing Jagex money.

So yes, if you cancelled or reversed a payment you owe Jagex money and have to pay it to get your account back.

If it wasn't you, you need to secure your account.

https://support.runescape.com/hc/en-gb/articles/207498275-Securing-your-account
Hi.

12-Dec-2018 23:34:12

Finance
Apr Gold Premier Club Member 2012

Finance

Posts: 55,828Emerald Posts by user Forum Profile RuneMetrics Profile
Sad Squirrel said:
like after I sent a message, it went from $1680 to $380 but still. Do i really have to pay $380 to get my account back?

Have you read your messages to see if Jagex explained the source of the negative credit to you?

Go to Account (top right corner of this page) -> Messages
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13-Dec-2018 04:19:03

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