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Jeremy C

Jeremy C

Posts: 15,385Opal Posts by user Forum Profile RuneMetrics Profile
You are correct that membership for a single account will give you access to both OSRS and RS3 member content. This would mean you are logging into either game with the same account details.

The Support Centre for billing concerns can be accessed here, which can also be accessed by clicking the Support button in the upper-right corner of the homepage.
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@RS_Jeremy_C

02-Feb-2019 17:24:30

Jeremy C

Jeremy C

Posts: 15,385Opal Posts by user Forum Profile RuneMetrics Profile
Dark Won3 said:
I have to use my username for RS3 and email to log into OS. They have different login names because my RS3 was created before they required an email, and I activated my RSOS only recently so I have to use my email. However both OS and RS3 are registered under my single account/email address

They may both use the same email address for security purposes, but they are indeed two separate accounts - one account uses a traditional username and the other uses a login email address. The login email address is simply a type of username; you can change the security email address that's attached to the account, but you will always log in with the login email.

The problem in your situation is that the account you purchased membership for has access to both RS3 and OSRS. If you try logging into both games with that particular account, they will both have access to member content. The second account won't have access to that content unless it also purchases membership.

To confirm, since you are logging in with a username for one account and a login email for the second account, they are indeed two separate accounts in the system. Using the same security email address on the accounts will not link those accounts.
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@RS_Jeremy_C

02-Feb-2019 19:06:02 - Last edited on 02-Feb-2019 19:06:22 by Jeremy C

Jeremy C

Jeremy C

Posts: 15,385Opal Posts by user Forum Profile RuneMetrics Profile
Dark Won3 said:
So you’re saying I have 2 runescape accounts with the same email address?

Yes and no. Traditional accounts that still utilize the username are accessed using the account's username. Players with these accounts can register an email address to their account for security purposes (changing password, recovery, etc.). The security email address can be changed at any time to another email address.

The second, newer type of account is created strictly with an email address. When you create an account with an email address, that email address functions as the account's username - it will always be used to log in to the account. However, the system also automatically registers this email address as your security email address, too. Similar to a traditional account, the security email address can be changed at any time. However, you will always log in with the original email address. If you change the security email address on a newer account, the old email address pretty much becomes a username.

Therefore, you can have one account with a username and a security email address and a second account with that same email address as the login email and security email.


Dark Won3 said:
It’s impossible to have two runescape accounts with the same email address;

It's impossible to use the same email address as the login email address (essentially functioning as the username). However, it is possible to use the same email address as the security email address. Additional, one account's security email address can be the same address as another account's login email.

Hypothetical example: (the following email addresses are fabricated)
Account one:
Username/login email address: Billybob24245
Registered email: Billy_bob@email.com

Account two:
Username/login email address: Billy_bob@email.com
Registered email address: Billy_bob@email.com
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@RS_Jeremy_C

02-Feb-2019 19:34:51

Jeremy C

Jeremy C

Posts: 15,385Opal Posts by user Forum Profile RuneMetrics Profile
Dark Won3 said:
But surely Jagex can take my RS3 character on my first account, and overwrite RS3 it to my 2nd account, correct?

Unfortunately, this is not a service that Jagex offers. You would either have to purchase membership for the second account or start fresh on one of the versions of the game, depending on the account you choose.
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@RS_Jeremy_C

02-Feb-2019 19:48:38

Jeremy C

Jeremy C

Posts: 15,385Opal Posts by user Forum Profile RuneMetrics Profile
Gotcha. Sorry, I misunderstood. If you follow these steps, you can cancel your subscription:

1. From the RS homepage, click Account in the upper right-hand corner.
2. Log in using your account's details.
3. In the Membership panel on the right-hand side, click Manage your subscriptions.
4. Click Manage by account.
5. Log in using your account's details.
6. Here, you should see the subscription listed; simply click Cancel on the far right side.
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@RS_Jeremy_C

02-Feb-2019 20:13:34

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