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LOST MY x2 RUNESPAN POINTSThread is locked

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Thy†Medic
Aug Gold Premier Club Member 2016

Thy†Medic

Posts: 55Iron Posts by user Forum Profile RuneMetrics Profile
I reported the bug ingame, but I was hoping to reach out to other players who experienced the same issue? Over the last skilling weekend from Jan. 5th-8th, I spent my time at runespan. I was not able to play much, but even so I had 10k runespan points on Sunday night. I logged in the next Monday morning (still at runespan) around 9:13AM EST and only had 5.4k points. Although its not much, I am still surprised that I witnessed a bug and I can't be the only one. Let me know your thoughts guys and help me get this message around by asking your friends.

Thanks,
Caleb

08-Jan-2018 14:39:51

yes†TacoTaco
Mar Gold Premier Club Member 2013

yes†TacoTaco

Posts: 3,862Adamant Posts by user Forum Profile RuneMetrics Profile
Sorry to say but it's happened for years and years over and over again, at this point it's just a mechanic of Runespan which is probably intended (not necessarily one that I agree with) that you only cash in your points once you leave Runespan and the doubling mechanic is a temporary double boost to your cache of points you carry before you turn them in for permanent points. They also left some warning broadcast just hours before that Winter Weekends were ending, but there's also if you were done with Runespan way before the broadcast came out.

08-Jan-2018 14:45:56

Blackwing
Nov Member 2012

Blackwing

Posts: 33,335Sapphire Posts by user Forum Profile RuneMetrics Profile
Not a bug. You have to exit Runespan before the special weekend bonus ends to permanently receive the double points; otherwise you lose them. This has always happened, and the weekend has been ran several times in the past.
Hunting for Herbi: 4495 / 6500 herbiboars harvested

08-Jan-2018 14:46:22

Windywise
Jun Member 2007

Windywise

Posts: 27Bronze Posts by user Forum Profile RuneMetrics Profile
I missed all your broadcasts Mod Shaun and lost a lot of points. Personally think it stinks and don't care for the attitude of too bad so sad. Next time please write them up in the news when you list the updates in the game. You guys do a great job, looking forward to checking out blueprints. Please take a look at pets, many have earned the 200m and still no pet both before and after the pet release. Since you offer an award (title) I feel 200m should get a pet

08-Jan-2018 20:03:06

Metagrosss
Jul Gold Premier Club Member 2008

Metagrosss

Posts: 753Gold Posts by user Forum Profile RuneMetrics Profile
I noticed my points where halved as well when I logged in 10 minutes ago. It is kind of a bad design/development decision if a player has to leave a certain area before the end time of a bonus or multiplier, especially when the communication is very meager.

"You're meant to have left Span before 12PM game time today, this is why I sent out a broadcast message on Friday about it and also two messages today."
- Mod Shauny

Tbh, I'm not always able to be online on certain days due to work related stuff. You can't expect me to be online to see a message trying to warn me about losing my points I would never have thought of losing in the first place, even when I was online, it would not be an excuse, it could have easily been missed between all the level up messages constantly popping up.

"This has always happened, and the weekend has been ran several times in the past."
-Blackwing

Even then, after it happened the first time, you would have expect this to be fixed. You can't just assume players to know your extra points gathered during the weekend will be gone when you already had this before. I for sure haven't played during any time before.

"Sadly you've lost them now"
- Mod Shauny

This last reply kinda hurts, especially coming from a moderator working for Jagex. This is no solution to the problem, it feels more like an extra insult on top of the lost points. I spent a lot of my time last weekend gathering points in the RuneSpan to make some easier progress on the completionist task, would be a shame if nothing can be done to give me the lost points.

Sincerely,
Meta

08-Jan-2018 20:17:57

A††Cole
Nov Member 2003

A††Cole

Posts: 12,671Opal Posts by user Forum Profile RuneMetrics Profile
If I were not already in Runespan when I logged in at the start of the weekend and noticed my points had been doubled (from pre-weekend), I would have not known that this was going to happen.

Shauny, you should have made sure it was clear in the news post that this was going to happen. You know it's happened before, so why not make sure everyone knows about it this time round? I also missed the broadcast messages. Perhaps they should have been automatic every half hour?

Come the next Runespan weekend, I'm going to camp there for a month or so, accrue as many points as possible, then see them double at the weekend. Previously I'd have seen this as bug abuse, but considering the attitude towards people losing points because they were not informed, I now see this in a different light.


~A~

08-Jan-2018 21:09:43

Hguoh
Mar Gold Premier Club Member 2014

Hguoh

Posts: 7,278Rune Posts by user Forum Profile RuneMetrics Profile
Points in Runespan come in 2 forms. Those youíve earned from prior visits, and the amount the runes in your pack (which youíve earned during your current visit) are worth. The latter cannot be used to buy anything until converted to the former (no shop in the Span), and can technically be lost at any time if one chose to drop their runes.

Weekends that double Runespan points earned only apply to the latter, and are only converted and stored as the former when you leave the Runespan. If you donít leave in time, the multiplier is removed, and your runes are once again valued at the regular rate.

The only ways for Jagex to Ďsaveí the points earned would be if they either auto redeemed the runes in your inventory (forced eviction from the Span) or doubled any runes in the inventory of players in the Runespan at the time the bonus ended. Both solutions are liable to cause unintended bugs (the latter more potentially game breaking than the former) for an issue that comes up pretty infrequently, and they clearly donít have the infrastructure set up to implement either option.

Sorry for your losses, but take this as knowledge for next time and donít wait to cash out your points.

08-Jan-2018 21:20:48

Metagrosss
Jul Gold Premier Club Member 2008

Metagrosss

Posts: 753Gold Posts by user Forum Profile RuneMetrics Profile
"Both solutions are liable to cause unintended bugs (the latter more potentially game breaking than the former) for an issue that comes up pretty infrequently, and they clearly donít have the infrastructure set up to implement either option."
-Hguoh

The solutions you provide which Jagex could implement will cause more bugs than we want in RuneScape, might be a legit reason not to apply a fix and just rely on good communications towards the players about loosing the bonus points if you don't exit the area before the bonus weekend is over, but here is the problem: there was no good communication at all.

Mod Shauny implies there where three "warnings" in total, which you should have seen if you were online and in game at that time, but that is absolutely not a reliable way of communicating with your playerbase.

Still, it's really weird to see this work like this, there has to be a better solution than just telling us "too bad you were not online to leave the RuneSpan". In my opinion a possible solution would be to give a 5 minute warning before the end of the event, telling us all accounts will be booted from the RuneSpan, so all accounts will get their points added.

A good game developer always finds a way, infrastructure shouldn't be a problem.

08-Jan-2018 21:46:24

Hguoh
Mar Gold Premier Club Member 2014

Hguoh

Posts: 7,278Rune Posts by user Forum Profile RuneMetrics Profile
The issue with your suggested solution would be applying it to accounts that arenít on near the end of the event. Just as you may have not been logged on during the warnings, people may not be logged in to be booted or voluntarily leave.

Again, they donít appear to have the infrastructure set up to do that sort of thing at this time, and it would only ever be useful during these particular events (which donít happen all that often).

Much like people who save event currency to the last minute before spending it and run out of time, the best advice is to safely cash out your points if you wonít be able to log in again before itís over.

Edit: I wonder if Jagex couldnít change the bonus from 2xs points to 2xs runes in Runespan during these events. Same effect on points, but arenít lost afterwards and doesnít give benefit to pre-gathering runes.

Probably more difficult to code since youíd need to change the siphon/chip rate for each creature as opposed to just doubling the values of all runes. It also brings in the potential danger of potentially affecting all runecrafting.

08-Jan-2018 22:18:56 - Last edited on 08-Jan-2018 22:32:46 by Hguoh

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