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Community Charity Update

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Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Blackwing said:
Post said:
£219m is amazing!

*cough* You might want to re-check that one, it's not millions, but thousands! > )

---

Question to Jmods personally:
How does it feel like to donate the players' money to those charities when the company is using such a predatory business practice as Treasure Hunter to add to its yearly profit, effectively adding to the problems that the charities are supposed to provide help for?

Question to Jagex as a company:
When will you start donating your own money to the charities again? The well of goodwill actually showed that the company cared enough to donate real money for gp and wealth donated to the well in-game, whereas with Gielinorian Giving and "give as you pay" merely make Jagex the middle man for the players themselves.


Q1: As we have said recently, Treasure Hunter, and MTX is essential to maintaining our development teams and the content they produce. Whilst this is not the place to go over these points again (there has been much said already in recent weeks - from a charity perspective, Treasure Hunter and our other Live Events content have enabled those -- who so choose -- to support our charitable giving efforts, and our three chosen charities. We’re working to improve how Treasure Hunter (and any other micro-transactions) work, in line with feedback from our community.

Q2: We are unable to use the Well of Goodwill mechanic for operational reasons the foreseeable future – we know it was incredibly popular, and we have been trying alternative ways to enable the community to donate funds to our chosen charities, and support the causes they work towards in Mental Health support and awareness. Gielenorian Giving means that all the funds from those initiatives go towards our charitable giving pot, rather than into company revenues. We have donated the developer time, as well as the promotion of those items 100% towards charitable giving. If we had not done that, then we would not have enabled those who wanted to support our charities to do so. Alongside that, we have donated over 600 staff hours towards charitable initiatives this year so far. Rather than the middle man, we have proactively displaced revenues in favour of charitable giving, and driven that, with the wonderful help of the community. ‘Give as you pay’ is simply an opt in mechanism for anyone who wishes, to donate a small amount, on the basis that all those pennies will add up – it’s unobtrusive, and completely up to the individual to decide if they want to tick the box – and as stated, it’s a trial, so we’ll see how it goes based on take up and feedback.

In addition, we directly funded a Get Started in Games Design course last year with a £25,000 donation (not included in this update), and a proportion of the £219,000 total was contributed by Jagex as the company matches pound for pound any funds raised by staff.

I understand that you might not agree with this, and thanks for asking pertinent questions. I hope you can see where we’re coming from with the above responses.
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

04-Dec-2017 12:42:45

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Thank you all for your kind comments.

The Well of Goodwill is on ice and we're not planning on using it for the forseeable future which is why we're continuing to experiment with other ways to harness the power of the community both to raise funds and awareness.
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

04-Dec-2017 12:45:04

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Finance said:
Great work organizing Jagex's charitable initiatives! Two comments/suggestions:

1) Would you consider polling the charities players want to support for 2018? Or perhaps more broadly, poll which causes or types of charities players are interested in?

2) Adding a feature to "round up" purchases with ingame Bonds would be a nice touch. For example, players could have an option to "round up" gold membership. This would increase the price to 21 bonds, with the extra bond going toward charity.


Thank you, Finance :)

We have signed up to a 2 year partnership with The Prince's Trust, CPSL Mind & YMCA Right Here, which takes us to the end of 2018, so we will look at that for later next year.

As for the bonds suggestion, that's actually rather fab!!! technically it won't be straight forward, but I'll certainly ask the question once the trial is over.

Much appreciated.
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

05-Dec-2017 09:50:34

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Li Xia said:
so basically, the Person placing the order pays a few cents more, but those few cents wont actually go to jagex ( as they wouldnt have in the first place) they go to a charity thats been partenered up with Jagex. Correct?

amazingly crafty. welldone.


Correct!!! 100% of the extra few cents/pennies will go into our charitable fund, which for 2017 & 2018 is for our Mental Health Awareness charity partners - The Prince's Trust, CPSL Mind & YMCA Right Here.

Not sure that's crafty...rather creative, and it means that everyone can choose to do it if they want to, no hassle!

Thank you for the kind comments - much appreciated
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

06-Dec-2017 17:48:32

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Habpy Bolla said:
It is a great idea, but I didn't see the tick-box until after I had already clicked to purchase Premier. :(

Perhaps make the option more visible and/or closer to the button that confirms the purchase?


We might experiment with the layout and flow later next year, and certainly for the initial trial we wanted to make it as unobtrusive as possible as we don't want to feel like we're harrassing anyone. Anyway, no worries, you know it's there for next time :P
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

07-Dec-2017 09:26:45

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Barnabis said:
A "mouse over" the charity tool tip or some text briefly explaining what charities Jagex gives to would be beneficial. I'm sure someone at Jagex knows how to do this in Java-script ;)

It is a very smart idea, especially for those that like to balance check books with even "rounded" values.


Nice idea - there is a link to Jagex Chosen Charities, though we'll see if we can make that any clearer in the future (and yes, there are devs who know how do do that :P)
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

07-Dec-2017 09:29:05

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Dsctatom said:
Mod Kelvin said:
Q1: As we have said recently, Treasure Hunter, and MTX is essential to maintaining our development teams and the content they produce. ...
We’re working to improve how Treasure Hunter (and any other micro-transactions) work, in line with feedback from our community.


I respect that you even answered the questions in the first place. Jagex has frequently ignored valid but critical questions in the past and it's always infuriating since it sends the message that ignoring dissent solves it.

I've singled out that part of the quote because I hope it's truly being worked on. I know indirectly selling XP is especially popular with the current key buyers and any changes will dissatisfy them, but perhaps you could try to broaden the appeal of TH beyond that small group so that others will be interested in buying keys (without feeling like RWTing scum). There are three things that seem to matter in games: GP, XP and cosmetics.

TH doesn't really have a GP issue, so that aspect is fine. However, TH's current cosmetics/equippable items are lacking. If you made existing SGS items or new TH exclusive override cosmetics winnable, it'd definitely draw a larger crowd without further devaluing XP. You mentioned the man hours of the charity work and it made me think about all of the hours spent developing content that becomes of negligible value because buying your way past those levels is so easy.

I know it's cheaper to make a TH event than a cosmetic (or any other non-detrimental path), but the health of the game has to matter enough to find a compromise between the two?


Hey -I'll pass this feedback over to the Live Events Team as I, personally, am not a developer. Thank you for taking the time, and please be assured that community feedback on TH is being taken seriously.
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

07-Dec-2017 09:31:07

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Little Smurf said:
Great work with the charities. I have been curious for around a year about the Well of Goodwill. Is there going to be a way to obtain the possible title rewards such as
the Charitable
etc in the future from something else charity related?

If the well is not coming back it would be nice to still obtain the reward content from it in some shape or form.


Good idea, Little Smurf - I shall investigate!
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

07-Dec-2017 09:32:10

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Beerkiller said:
Thanks for the great idea and ability for players to donate in a small way.

However I do have a small question. This is in relation to the charities that you list currently and the couple I seen from the past event with the well if I remember correctly.

From those two I noticed that the charities that the funds are directed to are British.
My question is why not mix it around some, after all the players in the game are from all over the world right. So why not select different charities from different countries????
I do not mind donating and all that but it seems that the charities are just related to Britain. Money donated comes from all around, mix it up and spread it around some. I know and realize you can't select a charity from all over but just a few here and there so that is a little more dispersed. Not just to British focused charities.


Thanks for your comments - as we are based in the UK, we wanted to focus on UK based charities - both nationally, and also locally - CPSL Mind are the local branch, and the support we give them directly benefits the community in which we are based.

I hear what you are saying, and will definitely look at this for the future, though I will say that the theme of Mental Health Awareness is universal, and a big part of what we've aimed to do is to use our social media channels, and community reach to help raise awareness of mental health issues and to seek to de-stigmatise it - and with a great deal of personal stories being shared at RuneFest, and on forums, I believe we're on the right track.

Watch this space for the future, and thank you for your comments!
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

08-Dec-2017 09:14:38

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
X-Sanctus-X said:
Less than 1% of the purchase goes to charity? Seriously?


Hey - I think you may have misunderstood. A couple of times a year, we will run in game events, and 100% of the purchase will be donated to our chosen charity partners.

This, if it goes well, will simply remain there should anyone choose to use it. They are offered the opportunity to round up their purchase by a few cents/pennies, and we will add this extra amount to our charitable fund on the basis that all those pennies add up.

I hope that's clearer.

Thank you
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

10-Dec-2017 11:33:27

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Yusou Bhoroi said:
Good to come back and see this. I think getting players involved, both in raising funds, and raising awareness, is one of the best things JAGEX does. :)


That's absolutely fabulous for you to say so - thank you, and have an amazing festive season!!!
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

21-Dec-2017 15:23:13

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
DarkPdaDude said:
"While the round up idea is nice in that people are much more likely to donate that small difference of a few cents, it is also a moral incentive to make players spend real money on jagex products.
In other words Jagex is using charities for marketing, mostly to raise its profits while "contributing" some number of hours to the development of these promotions. But these promotions aren't solely for the purpose of charity, as mentioned earlier, a key part is that to donate, players must make a significant contribution to Jagex."

Since a JMOD has responded to pretty much all criticism, can we get a reply to this please? LOL


This Jmod is happy to respond - that's simply not the case - we haven't 'marketed' this, and it's still only in the testing phase. Its an optional extra for any individual to decide whether, in addition to the purchase they were about to make, they want to round it up by a few cents/pence. Other ways for anyone, if they so choose, to donate to our charity partners, will be made available in the future.

Thanks for asking the question.

Mod Kelvin
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

31-Jan-2018 15:01:25

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Cuulten said:
I find the initiative with charity good, but I like to know if any of the fundings ever come over the English border, that is.... is any charity given to organisations in other countries than England.


Good question - from 2017, all the funds will go to the UK based charities as that was what we set out to do. We are talking to The Prince's Trust about Prince's Trust International, which works overseas (although no funds have been given to that area as yet), and will seriously consider this feedback for 2019, once our 2 year initial partnership with the current three charity partners reaches a close.
Mod Kelvin
| Director of Customer Service | Jagex Charitable Giving Need Help: Visit Our Support Centre

31-Jan-2018 15:03:41

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