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prevent hacking

Quick find code: 14-15-598-65893182

7snakeeyes7
Jun Member 2016

7snakeeyes7

Posts: 12Bronze Posts by user Forum Profile RuneMetrics Profile
Hello everyone i am a long time player and have enjoyed playing for a while but as of late i have been playing less and its been a while since ive been on but i logged in today and all of my valuables were missing like amy of fury all my god swords and like 20 mill and the list goes on. i'm quite upset about this and i have no idea how it happened. If there is any way i can get my stuff back that'd be awesome and i'd love to help or if anyone has anything that they think could help please notify me thank you :)

21-Mar-2017 03:00:30

Caramon
Aug Member 2008

Caramon

Posts: 9,858Rune Posts by user Forum Profile RuneMetrics Profile
Sadly all you can do is make sure your computer is secure by running scans with anti-virus and anti-malware software. Then change your passwords and look in to setting up the Authenticator on your PC or phone. There is no item returns for loss from hacks or by any other means outside of Jagex's control.

Good luck on rebuilding.
RS3 Quester & Oldschool Adventurer - Combat Level 138 / 62 | Total Level 2,604 / 895
@RS_Dragonlance
Dragonlance Chronicles

21-Mar-2017 03:10:05 - Last edited on 21-Mar-2017 03:14:19 by Caramon

Brigantia
Sep Gold Premier Club Member 2011

Brigantia

Posts: 14,342Opal Posts by user Forum Profile RuneMetrics Profile
Can't get your stuff back, sorry mate.

You can, however, better protect your account in the future.
Arrr! Only th' Devil an' I know th' where'bouts o' me treasure, an' th' one o' us who lives th' longes' should take i' all.


Founder of Coffeehouse

21-Mar-2017 03:17:16

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