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Update on Service Disruptions

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Mod Mmg

Mod Mmg

Jagex Moderator Forum Profile Posts by user

Update on Service Disruptions

Hi everyone,

Many of you may have noticed intermittent connectivity problems with our game servers, which have manifested as disconnections or prolonged lag. I wanted to personally make you aware of the current issues we are experiencing and what we are doing to resolve the situation.

For over a year now, we have been the target of numerous DDoS attacks against our game. For those of you who do not know, a Distributed Denial of Service (DDoS), is an attack directed at an online service such as RuneScape.com, designed to disrupt the website, forums or game by making it completely unavailable, or disrupting traffic from legitimate end users such as yourself. Techniques vary, but essentially a DDoS attack involves overwhelming the online service with malicious traffic. This is - unfortunately - a growing plague within the industry that many online services struggle with, and RuneScape appears to be one of the biggest targets.

Motives for launching these attacks seem to vary, but the end result is the same. The sharp increase in attacks does tie closely with removal of private servers, bots and gold farming, so if would follow that this is in revenge for destroying their businesses. This has also resulted in an increase in immature users at malicious forums like 'bug'd abuse'd' DDoSing and stealing from many individual players, taking credit for RuneScape service outages.

I wanted to take this opportunity to assure you that we have, are and will continue to work tirelessly, preventing as many of these attacks from affecting your gameplay as we can. We have recently made a multi-million pound investment in our global IT infrastructure to deal with the continued attacks and are working with a number of service and security providers to eradicate the issue completely. We are also working closely with worldwide law enforcement agencies to bring the people responsible for these attacks to justice.

I also want to assure all our players that no personal information is at risk as a result of these DDoS attacks.

We will continue to fight this threat and are doing everything in our power to ensure RuneScape.com remains available for you to play 24/7.

Anyone with information to offer on DDoS attacks or their source is encouraged to contact us at tipoff@jagex.com. Any information or evidence provided by persons that leads to a successful criminal prosecution of the individuals or organisations behind these attacks will be rewarded with a $10,000.00 bounty.

Thank you for your understanding and continued support.

Mark Gerhard
Jagex CEO

06-Nov-2013 08:49:36 - Last edited on 13-Nov-2013 16:11:01 by Mod Mmg

Essling

Essling

Posts: 489Silver Posts by user Forum Profile RuneMetrics Profile
Thank you for the information on what has been causing the lags and game-play disruption. Great to hear you guys and gals at Jagex are doing everything in your power to stop it. Bring these people that are accountable to justice! Like Wes G said Long Live RuneScape!

06-Nov-2013 15:28:48 - Last edited on 06-Nov-2013 15:29:18 by Essling

Jollyscout
Jan Gold Premier Club Member 2008

Jollyscout

Posts: 3,346Adamant Posts by user Forum Profile RuneMetrics Profile
I am glad it is finally acknowledged that there is something wrong with the constant disconnecting and lagging while there is no direct cause to point out on the players end.
I am also glad you are working on getting it better again. :)
A Jolly Scout

06-Nov-2013 15:29:49

Heritage
Aug Member 2013

Heritage

Posts: 14,563Opal Posts by user Forum Profile RuneMetrics Profile
Good to hear that you are working on this issue and know the cause of it. It was quite obvious that these were DDoS attacks. I am also glad to hear that you finally acknowledged this problem.

¨ˆ°*•›
A king among the wolves in the night…
An observer of the stars
‹•*°ˆ¨

06-Nov-2013 15:32:08 - Last edited on 06-Nov-2013 15:35:56 by Heritage

Trevorghost
Dec Member 2005

Trevorghost

Posts: 11,113Opal Posts by user Forum Profile RuneMetrics Profile
Thanks for the information! It's funny, if you hadn't said this I would have never suspected it, seeing as none of the other games I play seem to have any problems dealing with "DDOS attacks". Max Quest Points. Max Cool Points. Host of the Immensely Popular Lords of the Wait.

06-Nov-2013 15:36:15

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