I cant login to the game!helpThread is locked

Quick find code: 14-15-934-66091029

Apr Member 2019


Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I cant login to the game! I don't know what to do or who to contact as there is no email regarding account issues. I set an authenticator through my old phone with this account so every time I put in the password it asks for the authenticator and i dont have access to that anymore. so then i send a email to recover the account and none of the emails send to the email attached to my account. i went and tried to change the email on the account and maybe see if that would do anything but it doesnt because none of the emails are sending. I cant use this account all i can use is the forums. I really need someone to help me out. is there a email or a phone number i can reach jagex? help please.

21-Mar-2019 23:33:08

Oct Gold Premier Club Member 2017


Posts: 250Silver Posts by user Forum Profile RuneMetrics Profile
There is an account help forum section towards the bottom of the sections list, this thread would have better fit there. However, back to your issue..

-Did you check Spam folder?
-Was the amount of time waited reasonable? I have done things via email in the past and the emails sometimes may be delayed for a decent amount of time. Though if you tried yesterday and still no email today, probably not the case.

All the advice I have for you. Sorry.

21-Mar-2019 23:38:04

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