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FMR - A broken systemThread is locked

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Nice thread and I agree with you, there are some good points here. Your suggestions seem really good especially. Two JMods making a decision on any one incident would definitely improve the system in my opinion. The downside being it takes longer, but I'd rather it took longer and was fairer towards non-FMods.

I have a thread about FMR Anonymity. Allowing us to be anonymous with our reports on FMR would be another major improvement.

In theory, the FMR works fine. In practice, however, it does not. In the past, I've actually consulted with FMods prior to using the FMR to see if I should post there. I've shown them my potential FMR post and then posted it, only to be told by Jagex that it is incorrect. I've used the FMR about five times in the past, only using it when I see something which I'd consider to be 'outrageous' from an FMod. I've never had a reply saying the matter is being looked into or that something will be done. This means I can't help but feel the thread isn't working or my reports on FMR aren't being acknowledged.

Ownage, your point about FMods being impolite with moderation is very true, I think they should try and be kind and polite, especially if talking to a new forumer otherwise it can put them off from ever using these forums again. By leaving impolite moderation messages, it puts a really bad image of FMods in the players mind which doesn't help anyone at all. FMR should account for the quality of FModding and how they have acted, not just whether the moderation was correct or incorrect, for the sake of the FMods having a good image and representing our forums the best they can.
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13-Dec-2015 14:22:09 - Last edited on 16-Dec-2015 13:29:49 by Anger Alt

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Shady Guy said:
As much as I hate being the Debbie Downer here, you all are fighting a lost battle. The moderation system has been broken since time immemorial, and this is one of the fundamental flaws in it.

At the very least, with this thread, I can only hope that some of our honest and genuine feedback is taken on board by Jagex. That is what this thread is for so that Jagex can see how the people who use the FMR feel about the process. Keeping silent about issues we find with the FMR system doesn't help us or the system.

For a more balanced discussion here are some positives I found with the FMR system:

- JMod replies are sometimes quite in-depth, good at explaining what occurred and why they made their decision.
- It definitely beats the older system we had.
- It's easy to use, all it takes is a quick post following the template on the thread.
- This one may be argued, but the fact that JMod replies are public can be a good thing, it leaves room for official statements to be made by Jagex regarding specific forum matters. (If only these weren't always attached to a player.)

Shady Guy said:
You'd think with traffic being so low, they'd relax the atmosphere here even more and join the 21st century. I'm not asking them to turn it into the pits like most places on the internet, but gone are the days when moderators had to swat away trolls 24/7/365 as well.

Dracule said:
something along the lines of the said moderator's actions being correct when they weren't and clearly went against any plausible guideline that may exist.

Both of these quotes above are more to do with moderation itself, though, rather than the FMR system. These might be worth a separate thread entirely, I'd dislike seeing this thread which has constructive feedback and valid suggestions to improve FMR, get closed on the basis of FMods or moderation being bashed unfairly.
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14-Dec-2015 10:51:22 - Last edited on 16-Dec-2015 13:27:18 by Anger Alt

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Ownage said:
- JMods should consider complaints from a player's view, and not just from a moderation perspective. Moderation should only be upheld if it's there to protect the community.

I think this is worth discussing in greater depth. I'm not sure complaints should be looked at from a 'players view' but instead from a neutral point of view.

''Moderation should only be upheld if it's there to protect the community''. This makes sense though it's very general and it's hard to imagine all of the different scenarios that can arise on the forums. I think it'd be a good rule of thumb, but not as an absolute rule.

Sometimes it feels as if Jagex look at a situation on FMR like 'Can this possibly be hidden/locked?' rather than 'Can this remain on the forums without causing trouble?' If a thread or post can remain but can also be hidden, please give us the benefit of the doubt here and only uphold if necessary.

Just my thoughts with that.
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21-Dec-2015 15:07:26 - Last edited on 21-Dec-2015 15:09:00 by Anger Alt

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Southeaster said:
As for making FMR public, i can see the advantages it would bring. It's interesting to note that it's the exact opposite of what Kiara is suggesting with FMR anonymity.

There are advantages either way. Moderator accountability if FMR is made public, privacy for players if hidden, the disadvantages for making it public would be the lack of privacy, of course. By making FMR anonymous, it helps protect regular players which would be an immediate improvement, whereas making it public gives a new benefit while removing another.
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10-Jan-2016 22:29:41

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2_Tron said:
Mod Kalaya said:
Kiara - I have reversed the decision as you've advised.


Thanks,


Just one I easily could extract from the 'Forum Moderation Review'-thread but the golden posts made there contain more of this kind of stuff.

It's always good to see FMR working out. Compared to before, the last few FMR gold posts seem to have been more generous towards players. I hope Jagex keep it up.

(I had this opinion before my own report was considered too). :P
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05-Mar-2016 09:50:38

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