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FMR - A broken systemThread is locked

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Anger Alt
Jul Gold Premier Club Member 2018

Anger Alt

Posts: 16,548Opal Posts by user Forum Profile RuneMetrics Profile
Shady Guy said:
As much as I hate being the Debbie Downer here, you all are fighting a lost battle. The moderation system has been broken since time immemorial, and this is one of the fundamental flaws in it.

At the very least, with this thread, I can only hope that some of our honest and genuine feedback is taken on board by Jagex. That is what this thread is for so that Jagex can see how the people who use the FMR feel about the process. Keeping silent about issues we find with the FMR system doesn't help us or the system.

For a more balanced discussion here are some positives I found with the FMR system:

- JMod replies are sometimes quite in-depth, good at explaining what occurred and why they made their decision.
- It definitely beats the older system we had.
- It's easy to use, all it takes is a quick post following the template on the thread.
- This one may be argued, but the fact that JMod replies are public can be a good thing, it leaves room for official statements to be made by Jagex regarding specific forum matters. (If only these weren't always attached to a player.)

Shady Guy said:
You'd think with traffic being so low, they'd relax the atmosphere here even more and join the 21st century. I'm not asking them to turn it into the pits like most places on the internet, but gone are the days when moderators had to swat away trolls 24/7/365 as well.

Dracule said:
something along the lines of the said moderator's actions being correct when they weren't and clearly went against any plausible guideline that may exist.

Both of these quotes above are more to do with moderation itself, though, rather than the FMR system. These might be worth a separate thread entirely, I'd dislike seeing this thread which has constructive feedback and valid suggestions to improve FMR, get closed on the basis of FMods or moderation being bashed unfairly.
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14-Dec-2015 10:51:22 - Last edited on 16-Dec-2015 13:27:18 by Anger Alt

Team Skull
Aug Gold Premier Club Member 2008

Team Skull

Posts: 24,405Opal Posts by user Forum Profile RuneMetrics Profile
Well, it's this kinda horseshit that makes me primarily use HLF nowadays, so I'll throw my hat in on this. "Revenge...is like a rolling stone, which, when a man hath forced up a hill, will return upon him with a greater violence, and break those bones whose sinews gave it motion."- Jeremy Taylor

14-Dec-2015 14:53:32

Jokku23

Jokku23

Posts: 32,952Sapphire Posts by user Forum Profile RuneMetrics Profile
You called? 8)

It has now taken them over six months to investigate my report and the answer is still "No, this hasn't been finalised yet." Also, what happened to Wilf was already beyond ridiculous and I didn't even know about that inbox message. I could go on but instead I'll stop and add something positive so this post doesn't get hidden. My cool minesweeper game was unlocked, so it could be worse!
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The Bible of Rimmington
“‹„ΈΈ„ •°`' · . ,ΈΈ, . · ‘ … me later … ' · . ,ΈΈ, . · '΄°•„ΈΈ„›“

15-Dec-2015 12:21:02

Wilf
Jul Member 2019

Wilf

Posts: 16,548Opal Posts by user Forum Profile RuneMetrics Profile
I too should add a positive. When I was muted for what I deemed to be a trivial reason I did get a decent inbox message from Mod Jon that was more than a simple one line with no explanation or response to the questions posed, but then again I did have to request it.

Some of the responses leave a lot to be desired it must be said see the one Neena left. I posted the previous page am I one of the two referred to? I can't say with 100% accuracy if I am or not.

15-Dec-2015 23:05:06 - Last edited on 15-Dec-2015 23:06:26 by Wilf

Jokku23

Jokku23

Posts: 32,952Sapphire Posts by user Forum Profile RuneMetrics Profile
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The Bible of Rimmington
“‹„ΈΈ„ •°`' · . ,ΈΈ, . · ‘ … me later … ' · . ,ΈΈ, . · '΄°•„ΈΈ„›“

17-Dec-2015 13:34:35

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 20,290Opal Posts by user Forum Profile RuneMetrics Profile
I have used FMR on a few occasions since it's creation.

A few times my grumble has been upheld without question.
A few times it has not.

I can't say that any of the JMods has ever been rude in their response to me. Brief and to the point, mayhap, but not rude. Much the same as some of the FMods.

As such, I can't really complain about the current system, based on my own experience of using it.

I can't help but wonder if the disgruntled few who didn't get a decision going their way are making a mountain out of a molehill here.

So I've had decisions not go my way... so what, no biggie. Their forums, their rules, deal with it.

I was, however, shocked at Wilf's earlier post about receiving a menacing inbox message pretty much telling him to shut up and drop it .... or else. What unprofessional bullying behaviour that is, hidden away from the public eye!!

I'd be far more concerned at aggression of that nature than any slightly wobbly mechanics on FMR.
Le Chat Guerrier

Bwian's Towel & Grief Shop

17-Dec-2015 15:33:09

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 20,290Opal Posts by user Forum Profile RuneMetrics Profile
Okay, I have to smile at that. I've recently had one myself where it was quite clear the JMod didn't read the thread post as thoroughly as they could have done. OMG the world ended for me. Not.

On the other hand, no system -- and no person(s) -- are perfect. They are not machines. And given some of the tripe I've seen people complain about (not excluding myself) I'm not surprised their eyes glaze over and some readings are made in a perfunctory manner.

I don't have to see what some people are complaining about to know what they are complaining about. I'm an avid forum reader even more than I am a forum nuisance. Spurious complaints about deliberate unfavourable treatment, vendettas launched against specific FMods ... drone, drone and so on.

Frankly, I think we're lucky to even have such a mechanism as FMR (warts an' all) given the way that some of us treat it like entitled whiney kids and thus spoil it for others who just might have a genuine case.
Le Chat Guerrier

Bwian's Towel & Grief Shop

17-Dec-2015 19:12:40

Ownage
Oct Member 2019

Ownage

Posts: 13,385Opal Posts by user Forum Profile RuneMetrics Profile
I think the excuse "we're lucky to have such a system" is an unacceptable excuse for the awful service we're actually getting.
@Uzair_RS
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19-Dec-2015 13:32:55

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