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Why is moderation so lax?

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Clawdragons
Jan Member 2019

Clawdragons

Posts: 4,364Adamant Posts by user Forum Profile RuneMetrics Profile
Forum moderators frequently remove posts with messages like "please refrain from posting like this in the future," or "threads like this are not allowed," or the like.

But this is as far as it ever goes. I have seen users with dozens of locked threads, and even more hidden posts - they don't listen to the forum moderators because why should they? There are never any consequences for breaking forum rules.

The same user can ignore the rules repeatedly, they can rile other users up, derail threads, and overall cause a mess of things, often making the experience worse for everyone around them, and nothing will ever happen to them.

Why is the forum moderation so ridiculously lax? How is it possible for a user to have thirty plus actions taken against their threads and posts, but not a single action taken against them? This goes beyond being a problem with individual users and becomes a problem with the management itself.

22-May-2018 01:13:41

Loki
Sep Gold Premier Club Member 2011

Loki

Posts: 52,977Emerald Posts by user Forum Profile RuneMetrics Profile
People complained a lot about the moderation being way too harsh, which is why the forums were dead. Jagex decided to listen to the forum regulars and rules were relaxed.

Seems there's still people to complain either way, so it's difficult to have any middle ground with situations like this.
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22-May-2018 01:34:47

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 41,944Sapphire Posts by user Forum Profile RuneMetrics Profile
To put it quite simply, there's a lot more to moderation than what meets the eye. ;)

Jagex has a pretty decent outline of forum offenses over on the Forum Offenses sticky in Community Home. If you haven't checked that out yet, it's worth a read.

While at times it might appear to the average forumer that it's warning after warning and nothing is being done, I can say that there usually is much more going on behind the scenes too. Remember that the details of a player's mute/ban status is between that player and Jagex only, and really isn't meant to be broadcast to the world - that's the case on the forums, too.

While the rules might be a bit more lax than they were when compared to those that were in place a few years ago, if someone truly is causing a disruption it isn't something that goes unnoticed.

22-May-2018 02:01:19

Miu

Miu

Posts: 15,463Opal Posts by user Forum Profile RuneMetrics Profile
It's not lax, just inconsistent. Forum mods are good at handling issues reserved to single threads.

They're not good at snuffing out repeat trollish behavior across various threads unless it's extremely blatant. That's my opinion on it. IDK if it's because the forum lacks the tools for fmods to keep an eye on specific users or view prior blackmarks or what.
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22-May-2018 02:11:52

Clawdragons
Jan Member 2019

Clawdragons

Posts: 4,364Adamant Posts by user Forum Profile RuneMetrics Profile
Applejuiceaj said:

While the rules might be a bit more lax than they were when compared to those that were in place a few years ago, if someone truly is causing a disruption it isn't something that goes unnoticed.


Whether or not it goes unnoticed isn't the issue. It's whether or not it goes unaddressed.

I don't doubt that there is some tally going on, and repeat offenders are accruing some sort of record. The problem is that the process is both far too lenient and far too slow.

The fact is, on forums that are as slow as the RSOF, a 24-hour ban almost doesn't even qualify as a slap on the wrist.

In my opinion, when it becomes obvious that a player is intentionally causing disruption, they should get maybe a single warning before mutes start coming into play - and, furthermore, the mutes shouldn't start at 24 hours, they should start at a week.

You can say that "there's more going on behind the scenes", but the fact is I've talked to a number of people who use the forums and the general consensus seems to be that the rules are basically irrelevant.

22-May-2018 02:25:22

Miu

Miu

Posts: 15,463Opal Posts by user Forum Profile RuneMetrics Profile
Clawdragons said:
Applejuiceaj said:

While the rules might be a bit more lax than they were when compared to those that were in place a few years ago, if someone truly is causing a disruption it isn't something that goes unnoticed.


Whether or not it goes unnoticed isn't the issue. It's whether or not it goes unaddressed.

I don't doubt that there is some tally going on, and repeat offenders are accruing some sort of record. The problem is that the process is both far too lenient and far too slow.

The fact is, on forums that are as slow as the RSOF, a 24-hour ban almost doesn't even qualify as a slap on the wrist.

In my opinion, when it becomes obvious that a player is intentionally causing disruption, they should get maybe a single warning before mutes start coming into play - and, furthermore, the mutes shouldn't start at 24 hours, they should start at a week.

You can say that "there's more going on behind the scenes", but the fact is I've talked to a number of people who use the forums and the general consensus seems to be that the rules are basically irrelevant.


It's also pathetic, when users are banned they just hop on an alt and continue on as usual. Nothing is done about ban evasion.
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22-May-2018 02:59:18

Dilbert2001
Jun Gold Premier Club Member 2006

Dilbert2001

Posts: 7,694Rune Posts by user Forum Profile RuneMetrics Profile
AFAIK, there is also a black mark system in place regarding banning, although I never received even a single such mark in all my accounts. That should be enough regarding banning a specific account.

However, a single user can create numerous account to circumvent a forum ban. But this can be handled by Jmods since they have tools to determine whether that 9000 "users" are actually the one(s) using the same computer to make posts.

That leaves the job to Fmods. If they are fair and consistent, they should nip many of the bad forum posts in the bud easily by strictly enforcing the forum rule that stops users from attacking others personally instead of the topic.

22-May-2018 17:45:28

RahaimIsirfl

RahaimIsirfl

Posts: 47Bronze Posts by user Forum Profile RuneMetrics Profile
makes me laugh. bans can be circumvented? they ARE being circumvented. selective moderation, a fmod is a player after all. so form an elite and eliminate ur enemy like the merch clans. clever. oh and yeah jmods can see what IP .. sure that includes hotspots and library PC's with the same OS. and classmates all gathering in 1 place doing a grind together.

HYPOCRISY.

22-May-2018 18:11:25

Dilbert2001
Jun Gold Premier Club Member 2006

Dilbert2001

Posts: 7,694Rune Posts by user Forum Profile RuneMetrics Profile
I never said and don't believe all Fmods are 100% fair, but as I mentioned several times in different threads similar to this one, just follow the FMR system and respect it regardless. Virtual world issues are not really that important. :D:D:D

If some people want to go to a library to circumvent punishment in the forums with 30-ish users... so be it. Yes, go ahead... make my day. :D:D:D

22-May-2018 19:04:24 - Last edited on 22-May-2018 19:18:08 by Dilbert2001

Wolfblue42

Wolfblue42

Posts: 3,673Adamant Posts by user Forum Profile RuneMetrics Profile
Prob cause different people that deal with it,so the person on day 2 that wipes their posts missed the person doing it 5 times the day before so they avoid harsher punishment.

I've seen people go right on their alt when banned; carrying on as if not banned at all. Doing pretty much the same thing that got em banned just under a diff account.
Not that hard to spot an alt, low lvl check, low posts check,membership this month check,same taunting behavior to same people/sections check,hidden posts ahoy check.

Only like 1 cm jmod to stop ban evasion probably doesnt help either.

23-May-2018 00:09:19

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