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Miss Jinxy

Miss Jinxy

Posts: 593Steel Posts by user Forum Profile RuneMetrics Profile
Its kind of player unfriendly in its current state.
Difficult to navigate as it is just a maze of RAQs and posts that seem to leave you going in a loop. And once a player is able to find the part of the website where he or she can can contact support; It is usually the wrong place or a dead end.

19-Feb-2019 19:31:34

Tuffty
Jan
fmod Member
2003

Tuffty

Forum Moderator Posts: 138,865Ruby Posts by user Forum Profile RuneMetrics Profile
150,276 visited the Support Centre looking for answers to their questions.
That was last week.

So it working.

Just give us a helping hand as Nexus asked for and you will be guides to the right place.
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19-Feb-2019 21:05:16 - Last edited on 19-Feb-2019 21:05:43 by Tuffty

Jack Flac

Jack Flac

Posts: 5,176Rune Posts by user Forum Profile RuneMetrics Profile
Tuffty said:
150,276 visited the Support Centre looking for answers to their questions.
That was last week.

Just saying, but visited doesn't mean they acuallty got the help they needed. It just indicates page-views.

Their support center is crappy. It doesn't give any actual information, it is a nightmare to navigate, (pages randomly hyperlinking to other pages), and it doesn't give you a proper way to contact actual support staff for things.
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YOU
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20-Feb-2019 00:02:43

Mod Lyon

Mod Lyon

Jagex Moderator Forum Profile Posts by user
Jack Flac said:
Tuffty said:
150,276 visited the Support Centre looking for answers to their questions.
That was last week.

Just saying, but visited doesn't mean they acuallty got the help they needed. It just indicates page-views.

Their support center is crappy. It doesn't give any actual information, it is a nightmare to navigate, (pages randomly hyperlinking to other pages), and it doesn't give you a proper way to contact actual support staff for things.


Hi,

Keeping this short. Our Player Support team are always looking to improve, do you have examples of pages with no information, or pages 'randomly' linking to others when they shouldn't, as I'm sure they'd like to resolve those as soon as possible.

As for a big 'contact us' button on the Support homepage, that would hark back to the days when it took us 3 weeks to get back in touch only to give you a link to the password reset page, since we'd have to navigate through 500 queries from players which aren't actually Support questions "How do I get 500 air runes for X quest". In the majority of cases the self-help articles have been proven to be much more effective and immediate in solving our players problems.
Jagex Web Team

Twitter - @JagexLyon

20-Feb-2019 11:08:13

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24-Feb-2019 00:03:35

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24-Feb-2019 00:08:56

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24-Feb-2019 00:16:56

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