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Where to post JMod complaints?Thread is locked

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NexOrigin

NexOrigin

Posts: 1,320Mithril Posts by user Forum Profile RuneMetrics Profile
Tuffty said:
As I said wait for a reply and see how it goes.
And that is what I shall do.

I have legitimate concerns I wish to raise, but I'm just not sure where the appropriate place to do it would be.

27-May-2019 18:51:21

Molly Weazly
Jul Gold Premier Club Member 2008

Molly Weazly

Posts: 4,423Adamant Posts by user Forum Profile RuneMetrics Profile
I saw the thread Tuffty is referring to as well. It was a leaving thread and it seems to have been hidden now.

But a Mod (sorry don't remember who) did say use the forum mod review thread for LMod and JMod problems.

27-May-2019 19:01:05

2_Tron

2_Tron

Posts: 18,496Opal Posts by user Forum Profile RuneMetrics Profile
Last thing I am gonna say, I am confident what I said before is the only and better way to go as it is something about several or more occasions where NexOrigin experienced something that has repeated itself over & over not something being able to be moulded into a single response.
The issue took place over a long enough timeframe to raise that many concerns about what is going on.

27-May-2019 19:08:54

CM Nick

CM Nick

Local Moderator Posts: 3,984Adamant Posts by user Forum Profile RuneMetrics Profile
NexOrigin said:
Tuffty said:
As I said wait for a reply and see how it goes.
And that is what I shall do.

I have legitimate concerns I wish to raise, but I'm just not sure where the appropriate place to do it would be.


I can definitely check in with Jagex regarding the best way to go about this. I'll let you know as soon as I hear back from them!
Community Manager for Jagex

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27-May-2019 20:46:17 - Last edited on 27-May-2019 21:18:56 by CM Nick

NexOrigin

NexOrigin

Posts: 1,320Mithril Posts by user Forum Profile RuneMetrics Profile
CM Nick said:
NexOrigin said:
Tuffty said:
As I said wait for a reply and see how it goes.
And that is what I shall do.

I have legitimate concerns I wish to raise, but I'm just not sure where the appropriate place to do it would be.


I can definitely check-in with Jagex regarding the best way to go about this. I'll let you know as soon as I hear back from them!
I appreciate it. Thanks. :)

27-May-2019 20:51:04

2_Tron

2_Tron

Posts: 18,496Opal Posts by user Forum Profile RuneMetrics Profile
CM Nick said:
NexOrigin said:
Tuffty said:
As I said wait for a reply and see how it goes.
And that is what I shall do.

I have legitimate concerns I wish to raise, but I'm just not sure where the appropriate place to do it would be.


I can definitely check in with Jagex regarding the best way to go about this. I'll let you know as soon as I hear back from them!
It is quite odd to see see so many people seek council where a JMod seem to be so extremely decisivce about their stance. That's asking a JMod to reconsider their judgement as for being looked upon as being wrong.
This is quite an interesting situation we are having here. Not the first time I'd encountered.

27-May-2019 21:52:49

2_Tron

2_Tron

Posts: 18,496Opal Posts by user Forum Profile RuneMetrics Profile
2_Tron said:
NexOrigin said:
FiFi LaFeles said:
There's always a reason.
One would assume so. And perhaps there might be.

But unless someone explains why the ban was issued, it stands to reason that the person receiving the ban isn't going to know what the reason is, and will most likely view it as "without reason".

It's funny... years ago every forum ban included a message stating why the ban was issued. These days, bans are issued without any explanation, and the user is supposed to somehow know what the reason is.

There isn't even a place to inquire about bans (as far as I know).

The system seems to be broken.


https://secure.runescape.com/m=news/c=BIBuV2uRmps/player-support-blog---upgrading-systems?allcat=false&gsi=ewri9m


You might be right and it could take upto 5 months or more before it would be fixed.
Currently a lot is 'out of fase', a lot of things do not add-up the right way and we do not know how bad it is in The Office because we have no visual on that situation. FMods & LMods can't do anymore good as they also do not know exactly what is going on. Everybody has to believe the 'blue eyse' of the people 'in the back'.

27-May-2019 22:07:04

Aeroxmaster

Aeroxmaster

Posts: 7,473Rune Posts by user Forum Profile RuneMetrics Profile
This is a bit of an odd question. What do you mean by “issue with a JMod”?

If it's simply to highlight a simple mistake they’ve made, a common sense approach should normally be used. If it’s forum moderation related, FMR would be the most appropriate place to use. If they indicate that no mistake has been made, then that’s pretty much the end of the matter as Jagex sets the rules and an individual member of Jagex staff effectively acts as the comany themselves. I couldn’t go into Jagex’s house for example, be told not to do something and then turn around and say “those aren’t your rules” for example, as they can set them on a case by case basis as they go along, just like if I invited somebody from work over to my place for a little bit and added some additional ground rules...

If you wish to register a “complaint”, then you’d be effectively registering a company complaint and this would be done no differently than you would do for any other real world company you’re interacting with. You’d write to their offices with dates, times, names of staff members and details of events...

From the Terms:
Original message details are unavailable.
20. COMPLAINTS

If you are dissatisfied with this website or any aspect of it, please contact us via the customer support section of the Jagex Product website. If you are unhappy with the outcome of your complaint, please write to our registered office above providing us with the following information: your name, username, email address, the full details of your complaint, Jagex’s previous response to your complaint and why you disagree with the outcome. Please mark the letter for the attention of the “Customer Support Complaints Team”.


Assuming it’s a CM matter, then really you’d most likely email community@jagex.com first (as there's no ticketing option for forum related matters under the Customer Support section) and if there’s no luck there, then you write formally to their registered offices.

28-May-2019 01:39:23 - Last edited on 28-May-2019 01:56:16 by Aeroxmaster

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