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My account was deleted?Thread is locked

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SmithNFit

SmithNFit

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
I had an account under the name Milkmuncher8 and when I attempted to get on it simply didn't exist anymore. I then logged in to one of my other accounts that was friended to the milkmuncher8 account and the name wasn't there anymore on my friends list and it was replaced with random numbers and symbols. I would like to know if the account still exists as I cannot find it on the leaderboards either.

13-Jul-2017 04:17:07

2_Tron

2_Tron

Posts: 18,646Opal Posts by user Forum Profile RuneMetrics Profile
Hey SmithNFit, to my knowledge accounts aren't 'just deleted' without any reason nor do I recall Jagex doing so randomly. The only way to delete an account is by doing a Request, done by the Owner of the Account themselves. So I also wonder where your account went to.

13-Jul-2017 07:21:34

SmithNFit

SmithNFit

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
I should also note that you cannot add the account "milkmuncher8" as a friend or to the ignore list in the game, however, the name is not able to be used in creating a character. Very interesting.

13-Jul-2017 08:02:43 - Last edited on 13-Jul-2017 08:02:57 by SmithNFit

Aeroxmaster

Aeroxmaster

Posts: 7,489Rune Posts by user Forum Profile RuneMetrics Profile
Sorry if these seem like daft questions to you but I think it's always good to at least make sure the obvious has been gotten out of the way with. Are you sure you're logging into the game with your original username / email address? If you ever changed your name, you can't login to the game with the new name - only the old one.

Also, I've heard that some accounts that have been banned in the past (usually for serious offences like macroing) have had trouble logging in... Hopefully that account wasn't involved in anything like that.

13-Jul-2017 09:17:19

Mod Rebel

Mod Rebel

Jagex Moderator Forum Profile Posts by user
Hey there,

We do not delete accounts due to inactivity or after a period of time, names can be changed and details can be forgotten so it's more than likely with a little help from you we can find the account.

Please contact us directly so we can request specific information about the account from you, we can then search our systems and hopefully reunite you with the account. :)

Please don't send your details as a reply to this post as that would be bad for security. :P

I hope this helps!

13-Jul-2017 12:11:56

SmithNFit

SmithNFit

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
So far I've literally tried everything on this website to get the account back. So does the account named Milkmuncher8 still exist? I assure you that the accounts name hasn't been changed because the account was never at any point a member. Also the account is not under the same email address that I am using for this account.

15-Jul-2017 22:50:38

2_Tron

2_Tron

Posts: 18,646Opal Posts by user Forum Profile RuneMetrics Profile
Maybe / probably not all the account-details are correct so Jagex / JMods stop responding to not give away what has been wrong nor what is incorrect.
Doing this they still protect the account, protect Jagexs' Digital Property from receiving damage.

22-Jul-2017 08:57:41

Lord Roast

Lord Roast

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
Was this ever solved??? This same exact scenario appears to have happened to a friend of mine. I was there when his original account was created (over 15 years ago) and it has been taken off of my friends list/replaced with #(randomCharacters) and he cannot login or recover to his original email address. I have a very old account as well, and actually have a few of those random character names in my friends list. I am happy to share any info that might be helpful. Can I put him in touch with an actual person to resolve this?

16-Mar-2018 03:05:28

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