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Disappointed, Outfit Brought

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Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
I brought an outfit from the solomons store black friday sale with the last little bit of gold coins I had left, the outfit and hair looks like this in the solomons store:






This is what I got:



Can I please get my money back and outfit removed. I was expecting black hair, not brown - the outfit is totally ruined by the brown hair.


How can I get this sorted please??
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25-Nov-2018 04:44:31 - Last edited on 25-Nov-2018 14:26:41 by Dong U Dead

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Have you tried recoloring the head piece in-game?

Other than that, there's no official way to request for a refund from solomon's store.

I don't know how to do that, re colour - but that's not on, they can't sell an outfit as displayed and when you get it, it's not what it was advertised. I am sure even in England that is not on. I paid real money for that outfit.
I am a A List :D WOOT WOOT for me :D

25-Nov-2018 05:03:28

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
Not sure where you got your pictures from, look at mine - the hair is black, it was black when i brought it, it was black when I took the photo. So have I made this thread and Jagex or who ever is in the office at this hour quickly changed that colour of the hair??

Where did you get your photo??
I am a A List :D WOOT WOOT for me :D

25-Nov-2018 05:44:58

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
I had to change my characters hair style and make my own hair black by changing the head slot:


The outfit is called the queen of spades for a reason - it's black, the hair needs to be black to make the outfit look good and black hair fits in beautifully. It's sad that I have paid money for something that was falsely advertised.
I am a A List :D WOOT WOOT for me :D

25-Nov-2018 06:04:33

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
I don't want my money back, I'll keep the outfit, I just sadly can't use the hair piece that comes with the outfit, as the colour is all wrong and looks shocking. Jagex please advertise correctly, put the right colour in the picture - as colour makes the outfit and it's not fair if we purchase an outfit and it's not the colour that was advertised.
I am a A List :D WOOT WOOT for me :D

25-Nov-2018 06:11:16

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
I went into the solomons store to see whats on special after seeing there outfit, I shouldn't need to go look the item up in player wardrobe. Jagex should have the complete look in the solomons store - not one that looks 100 times better than the player wardrobe version. That's cheap and a hungry way of doing business.

A shocker!

They should have warnings stating that the outfit may be different than what we are advertising here, for the true look of the outfit go to player wardrobe as our verson in the solomons store is a better looking verson to trick players into purchasing the outfit!!
I am a A List :D WOOT WOOT for me :D

25-Nov-2018 12:59:26

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Please take your rant to the appropriate forum. This section does not handle refunds.

You might like to purchase things you thought you were buying and once brought you realized it's not what you purchased - but you are not a moderator. Stay on topic or move on. There is not forum for refunds. And I now dont want a refund. I still feel it would be nice if Jagex fixes the hair, so it's black like the queen of spades
I am a A List :D WOOT WOOT for me :D

25-Nov-2018 14:25:46 - Last edited on 25-Nov-2018 14:26:22 by Dong U Dead

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
Ladyolake said:
Dong U Dead,

I have been disapointed to with some things I have purchased BUT I later found uses for
pieces of it.

By the way for me the Dress isnt exactly black either more like a grey.

And when I previewed it.. It matched pretty good...

Could and this is a question.. could it be the way the colors on monitors are set up
showing differently?

All I know is the colour of the hair in Solomons store is completely differnt than the colour of the hair while wearing it, I don't belive it's to do with the monitors in my situation. But say if you posted a picture from Solomons store and wearing the outfit and the colours are differnt than mine, yes it could be our monitors have different resolution. But since the pictures are from the same PC I dont' believe it has to with our monitors.

I still feel there should be a warning since we pay money for the items, that the colouring may be different, some kind of closure.
I am a A List :D WOOT WOOT for me :D

26-Nov-2018 00:27:18

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
Snart said:
Ok now that it is in the correct section Ill be on topic.

Do u have the brown hair in NXT or Java client? :):):):):):)

I use NXT.

I don't believe it really matters as depending on who the aurthor of the thread is if they get stick in the mud of where it belongs. You often see threads out of place or images posted by certain forumers that its fine, it's laughable and causes conversation, but someone else does the same or similar thing all hell breaks lose. The forums are very bias as to rules and the rule breakers.
I am a A List :D WOOT WOOT for me :D

26-Nov-2018 00:32:53

Dong U Dead

Dong U Dead

Posts: 20,050Opal Posts by user Forum Profile RuneMetrics Profile
War tortoise said:
none of the colors look black to me.

I bought all 4 outfits that day.

only needed to use 1 bond.

if you wanted recolorable hair you want "of clubs" or "of diamonds". both of those hairs recolor based off your main hair color picked.

of diamonds and of hearts do not, I don't know why.

Ladyolake said:
Dong U Dead,

I have been disapointed to with some things I have purchased BUT I later found uses for
pieces of it.

By the way for me the Dress isnt exactly black either more like a grey.

And when I previewed it.. It matched pretty good...

Could and this is a question.. could it be the way the colors on monitors are set up
showing differently?


yeah they look kinda off.

but none of them look black to me.


Look at my picture on the front page - there is a distinct difference from what is advertised and what you get that's my problem. The colour maybe not true black, it may be a very dark brown, but it's certainly not what I got in game.
I am a A List :D WOOT WOOT for me :D

27-Nov-2018 15:16:11

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