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Help with ban from a hack pls!

Quick find code: 408-409-220-65982348

LightxStorm
Jun Gold Premier Club Member 2017

LightxStorm

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Hey team,

A friend of mine has been travelling overseas for the last 9months and has just come back and found out he has been permanently banned. It says his old school account was banned for macroing and so it has banned his account on new runescape as well. His new runescape account has the account authenticator and all the best security but the old school one didn't and the two accounts were linked by email. There's no way he could have played overseas as he was travelling to places with barely any internet and without a laptop and he doesn't even play old school anymore so he's been hacked and it's been used as old school grinding fodder basically.

What can he do?

He has submitted a form to appeal the ban but on the form there wasn't a place to say why he was appealing. Do jagex email him and that's how he gets to appeal? He can provide proof of flights and travel itinerary to prove he wasn't on the account.

Thanks very much!

21-Jan-2018 06:59:53

LightxStorm
Jun Gold Premier Club Member 2017

LightxStorm

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Hi Malua

Thanks for the reply! So how will he show the clear evidence that his account was hacked at the time? Is there a way to send his IP address or scanned copies of his flight details to give to Jagex? Or will they email him too and direct emails will be the best way for correspondence?

Thanks!

21-Jan-2018 07:29:03

Ronn172

Ronn172

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Please, can someone help my friend, he cant write in forum because someone has hacked is account and botted it and then he got banned from it and he cant use is account . what can he do to retrive is account back? @JagexSupport , he even tried to change is password and use pin after the hacker logged in his account but after he did it he still got banned becuase the hacker. @JagexSupport, his name is yuval5555

27-Jan-2018 14:52:23 - Last edited on 27-Jan-2018 14:52:41 by Ronn172

Ronn172

Ronn172

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
@JagexSupport he did what you said, then jagex sended him a messege but his account still in a ban.
he changed his password because he was hijacked did a 6 digit code then he logged on for 10 min and got banned because of the hijack

29-Jan-2018 19:56:12

Malua
May Member 2006

Malua

Posts: 23,930Opal Posts by user Forum Profile RuneMetrics Profile
Hi there
Ronn172


I am sorry but the appeal is a one time only chance to get the account unbanned.

The response to the ban appeal is also left as a message in the 'Messages' tab of the banned account. He should check to see if the message is there (in case he appealed another account by mistake).

Jagex need to see clear evidence that the account was hijacked at the time of the offence.
If the evidence of 'hijacker activity' is not there, the appeal will be denied.
Information about the Community Helper Team

29-Jan-2018 20:25:18

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