Put the USB stick back in the original PC where you set it up, and have a look at the settings to make sure that you do not have the "only usable on this PC" option enabled.
To check the options, start winauth, enter your password, click the cog-wheel, click 'Change protection', and enter your password again.Glad to be of service (Powered by GPP™ - Share and Enjoy!)
Forum Community Helper (info)
- Last edited on 29-Dec-2017 17:17:05 by Asahel Frost
I recently purchased a new phone and my authenticater is not up to date. I tried to log in with the stupid thing enabled and it won't let me. It keeps saying it will send an email to me, but I haven't received any email. Yes it is the correct email address. Can somebody help me disable this thing?
Firstly, check your email settings to make sure that emails from Jagex are not on the blocked sender list.
Secondly, work through the points on the Not receiving emails support page. Then try sending the 'disable authenticator' email again.
While the 'disable authenticator' email is an automated email and should send straight away, players often experience problems with it. Either the email travels slowly or the email provider you use is treating is as a spam email and not forwarding it.
If you have worked through all the troubleshooting instructions, sent yourself another 'disable' email and then waited several more hours without success, you probably need to go to Plan B which is to change the registered email.
The links to do this are at the top of the 'not receiving emails' support page. Try changing the registered email via 'Fix it fast: My account settings' first. If that doesn't work either (no email arrives), use the 'Fix it fast: Reset my password' button. If using the 'Fix it fast: Reset my password' method, you need to enter your login then indicate 'No' to the email hint question and you will be taken to a form to fill out.Information about the Community Helper Team
Does this method extend to the Web Log in too? I have the Authenticator Application on my phone (had it since launch) and I got hacked, cleaned and 'griefed' on OSRS March 5th. I noticed that the Two-Factor does NOT extend on to the website or web login. No I did not share my password or do anything risky. Apparently, whoever hacked me has had my account password since January but since I haven't played since October 2017, I didn't even notice. The only reason why I even know that is because I kept getting emails stating my password change request was denied and I never initiated any requests. I didn't click any links due to Phishing concerns and changed my password on the official Jagex page. After changing my password twice, I logged off with all my stuff and I woke up the next morning with almost nothing but quest items and my void in my bank. If this is supposed to extend to the Web Interface too, this needs to be known on the Account Security page and not the forums.
Authenticator has never protected an accounts login access to the website.
You can check either in your account management area or in the game lobby whether your Authenticator is still enabled. If you find it has been disabled, it means the hijacker has access to your email. When a hijacker has access to the registered email of an account, they can retrieve the new password each time you change it.
Those password change request emails could easily have been phishing emails and I am glad you had the presence of mind to be suspicious of them. If you still have any, you could forward them to: firstname.lastname@example.org
I have google authenticator on my android phone. I have tried multiple times to register the code given to me on the runescape authentication page, but it tells me that my code is incorrect everytime.
The time on my computer and phone are both synced to google, but for some reason are a minute apart.
I've tried the authenticator support pages but neither of them work for me, and I do not know to send a ticket for this. I selected the authenticator as a topic but it simply redirects me to the authenticator support page and does not allow me to send a proper ticket.
Hey, thank you for reaching out. I've tried doing so, and have ensured that my time settings are all synced. Try as I may, my phone still seems to be a minute ahead even though both of my systems are synced to the internet. Also, I've tried Microsoft as an alternative but I have a separate issue with Microsoft which prevents me from even trying.