Forums

forgot the e-mail login

Quick find code: 408-409-575-65982020

Dumbells
Jan Member 2018

Dumbells

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
hi all,

so basically i haven't played in a while, half a year to a year, and i've recently come back to the game. the problem is however, that i have forgotten the email adress i need to use to log into the game. the name of the account is ket sniffer ( yes i know lol). its my best pure and i'd love to play on it again. not quite sure how to fix this problem any help is appreciated.

kind regards,

dumbells

19-Jan-2018 23:58:02

Malua
May Member 2006

Malua

Posts: 23,893Opal Posts by user Forum Profile RuneMetrics Profile
Hi there
Dumbells


Jagex requires one of the three key pieces of ID to locate an account:
* the login
* the registered email
* the in-game display name

If you know the registered email (and it is not the same as the login email) you can use the 'Fix it fast' button on the Forgotten Login support page.

If you don't know the registered email and only remember the in-game display name, you should use the 'Contact Us' button on the same 'Forgotten Login' page.
The 'Contact Us' button takes you to a form to fill out.
Enter "unknown" in the login field and "unknown@unknown.com" in the registered email field, then enter the display name and fill out the rest of the form as best you can.
It will take Jagex up to 48 hours to reply.
Information about the Community Helper Team

20-Jan-2018 00:03:33

Dumbells
Jan Member 2018

Dumbells

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said:
Hi there
Dumbells


Jagex requires one of the three key pieces of ID to locate an account:
* the login
* the registered email
* the in-game display name

If you know the registered email (and it is not the same as the login email) you can use the 'Fix it fast' button on the Forgotten Login support page.

If you don't know the registered email and only remember the in-game display name, you should use the 'Contact Us' button on the same 'Forgotten Login' page.
The 'Contact Us' button takes you to a form to fill out.
Enter "unknown" in the login field and "unknown@unknown.com" in the registered email field, then enter the display name and fill out the rest of the form as best you can.
It will take Jagex up to 48 hours to reply.


thank you! will do.

20-Jan-2018 18:10:13

Quick find code: 408-409-575-65982020Back to Top