Forums

2 issues with account access

Quick find code: 408-409-856-66106751

tavy10

tavy10

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
So i have a couple of problems regarding account issue. I cant quite understand how i can run into this so much. My original account called tavy10 which, when i say that, was created probably around 2007-2008, so the name to log into the game is tavy10,but the hacker seems to have changed the username of that account and the email along with the rest of the information. I tried to get back into the game using the twitch membership promotion and found out that my account had been taken by someone else and i was denied ownership and chance to have my account returned by jagex and the support system. Which i figured whatever it was an old account ill just start over. So i did. I then created this account and spent quite a lot of hours playing in a short amount of time. I also purchased some bonds and treasure hunter keys and planned to purchase more as i was having a lot of fun and dont mind support games i spend time playing. But unfortunately it seems i have been hacked or hijacked again. I have already changed my password and set a two factor authenticator as well. But i keep receiving the message that my account is already logged in every time i attempt to log in. It would be extremely helpful if someone could assist me with these issues. Getting my original account back would be nice, but my main concern is getting the new one i have spent so much time on. please help.

21-Jun-2019 07:18:35

tavy10

tavy10

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
well nevermind, after about 10 hours i seem to be able to log in again. i have already changed all my info so hopefully they cannot gain access again. i have no idea how they took control of my account like that. i never got any emails or logged in using any websites. After regaining my account i see that i am left at the grand exchange (logged out originally at karamja) and they took all my money and items of value. what a huge irritance.

21-Jun-2019 07:49:16

333333333

333333333

Posts: 26,320Sapphire Posts by user Forum Profile RuneMetrics Profile
Scan your computer to remove a possible trojan that let's the hacker behind it access your computer and IP and knows all passwords! Also be careful to not visiting phishing websites that may steal your account info and more! My goals and achievements on F2P accounts! ---> Thread! <---

21-Jun-2019 08:16:37

Vlumondoxa

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hey there,

Did you click on any links in emails, or on Twitch streamings? Information about this kind of phising can you find here.

It's important that your computer is secure. If your computer is secure, you might want to secure your RuneScape account, have a look at those tips.

The items you lost due the hack are gone, sadly. See the Lost Item Policy for more information.

If you have any questions, please let us know. Best of luck!
I don't have a signature, but wanted to have some content here.

21-Jun-2019 08:18:09

Quick find code: 408-409-856-66106751Back to Top